Sears Home Services Culture | Comparably
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Sears Home Services Claimed Company
Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home. read more
EMPLOYEE
PARTICIPANTS
55
TOTAL
RATINGS
536

Sears Home Services Company Culture

Sears Home Services Culture

This score is derived from employee ratings & reviews
2.3/5
Sears Home Services' Overall Culture is rated F

Top Rated Culture Dimensions

Sears Home Services CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Eddie Lampert Sears Home Services' CEO
Eddie Lampert
33 /100

Diversity at Sears Home Services

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F

Diverse employees at Sears Home Services have rated Manager, Environment, and Leadership as the highest categories they have scored

Women at Sears Home Services

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F

Women at Sears Home Services have rated Team, Environment, and Work Culture as the highest categories they have scored

Sears Home Services eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 5%Bottom 5% of Similar Size Companies on Comparably

Recommend to a Friend?

-69

Sears Home Services employees are -69% more likely to recommend Sears Home Services as a great place to work

13%Promoters
5%Passives
82%Detractors

Working at Sears Home Services

Working at Sears Home Services is rated below average by 55 employees, across various culture dimensions. Sears Home Services employees rate Environment highest among all categories, and think that Work Culture and Compensation have the most room for improvement, putting Sears Home Services’s culture in the Bottom 5% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in Chicago. See below in detail how working at Sears Home Services was rated by employees.

Overall Company Culture at Sears Home Services

F

Overall Company Culture at Sears Home Services is rated F

Last updated 10 days ago

Bottom
5%

Sears Home Services ranks in the Bottom 5% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 55 Employees

View Results
0
20
40
60
80
100
Customer Support
48
Customer Support48
Sales
37
Sales37

Sears Home Services Employee Reviews

Out of 189 Sears Home Services employee reviews, 15% were positive. The remaining 85% were constructive reviews with the goal of helping Sears Home Services improve their work culture.

15%
85%
Positive Reviews15%
Constructive Feedback85%

Positive Reviews From Sears Home Services Employees

  • What did you like most about the interview process?
    One on one with management
  • What makes you most happy at work?
    When i can actually do my job, make repairs, get home at a decent time without dealing with so much burden of playing salesman, secretary, custimer problem solver with the warranty company, lack of satisfaction.
  • What are some of the best things about your team?
    Those of us who work and help each other learn, achieve goals, and camraderie.

Constructive Feedback From Sears Home Services Employees

  • What's going wrong and how can it be improved?
    Not well paid. No resolution to customer issues. Constant change with no support. Unreasonable expectations
  • What's going wrong and how can it be improved?
    we seem to not be focus on the business were in, more focus on sales. we are in the repair business. need to focus on customer satisfaction.
  • What does the leadership team need to get better at?
    Leaving faster then they are

Sears Home Services Company Information

Sears Home Services Company Overview

Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home.

Sears Home Services was founded in 1962 and its current CEO is Eddie Lampert. Since its inception 64 years ago, Sears Home Services has grown to 8000 employees.

Sears Home Services Mission, Vision & Values

Sears Home Services Mission & Values

It's your home, we just work there. We're your local crew, ready to help you improve your home. Install something new. Repair what you've got. Our pros service all major brands - no matter where you bought them. What do you need fixed?

Sears Home Services Vision Statement

We continue to take actions to realize our vision of an integrated retailer focused on quality member experiences. Changes in consumer behavior are driving our vision and actions, and we continue to transform our business model so that our physical store footprint and our digital capabilities match the needs and preferences of our members.

Headquarter5407 Trillium Blvd
Hoffman Estates, IL 60192
United States of America
Websitewww.searshomeservices.com/
Founding Date1962
Tel800-469-4663
Company StatusPrivate
Jobswww.shs.com/careers
Social Sites
  • Sears Blue Crew All-Stars
  • Sears Home Services: The Brand You Trust

Sears Home Services Employees

Sears Home Services has 8000 employees. 55 employees at Sears Home Services have reviewed Sears Home Services across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 10 days ago.

Overall, the 55 Sears Home Services employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Sears Home Services are mostly dissatisfied with their total compensation at Sears Home Services, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Sears Home Services are not very pleased with their team. 55 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Sears Home Services are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Sears Home Services believe the environment at Sears Home Services is negative. Most Participants believe the pace of work at Sears Home Services is extremely fast. About 35% of the employees at Sears Home Services work 8 hours or less, while 17% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Sears Home Services are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Sears Home Services - Employee Onboarding

The prevailing opinion from Comparably users in Chicago about their company is that it was prepared on their first day. Chicago employees concluded that their overall onboarding experience was positive. 71% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Sears Home Services KPIs and OKRs

Employees’ understanding of Sears Home Services' KPIs and OKRs is essential for its success. Out of 2 Sears Home Services employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.

AnswerPercent
Yes50%
No50%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No0%
Are the KPIs/OKRs for your department clear?

Sears Home Services CEO & Leadership

Sears Home Services CEO - Eddie Lampert

Eddie Lampert Sears Home Services' CEO
33 /100

Sears Home Services’s CEO Eddie Lampert started in this role in 2024. Eddie’s approval rate is lower compared to CEOs at similar sized companies, putting Eddie in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Chicago. Eddie Lampert’s employees rank Sears Home Services in the Bottom 15% for Environment, in the Bottom 15% for Team, and in the Bottom 10% for Meetings. Lampert is generally unpopular with Sears Home Services employees, but ranks especially low with employees in the Sales department, and by employees with 1 to 3 Years experience and employees with Over 10 Years experience. However, Male employees have a slightly more favorable view of the CEO.

Sears Home Services Leadership

The Sears Home Services Executive Team is rated a “F” and led by CEO Eddie Lampert, Vice-President, Supply Chain Laila Attassi, and Vice-President, Parts Direct, Franchise & Home Improvement Siddharth Mathur

  • Eddie Lampert  CEO / President

    Eddie Lampert CEO / President

    PE-backed executive, I am currently the CEO of Sears Home Services, one of the nation's leading home services companies.... read more

  • Laila Attassi Vice-President, Supply Chain

    Laila has been working with Sears Home Services since 2013. Laila's previous professional experience includes Sega of... read more

  • Siddharth Mathur Vice-President, Parts Direct, Franchise & Home Improvement

    Siddharth has been part of the Sears Home Services leadership team since 2019, primarily managing Sears PartsDirect and... read more

  • Ryan Alexander President, Sears Home Services

    Ryan has been the President of Sears Home Services since 2022. Prior to Sears Home Services, Mr. Alexander was Global... read more

  • Eddie Lampert CEO

    Eddie Lampert serves as the CEO of Sears Home Services.

Sears Home Services Salaries

How much does Sears Home Services pay?

How much do people at Sears Home Services get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Sears Home Services is $115,113, or $55 per hour, while the estimated median salary is $111,492, or $53 per hour.

At Sears Home Services, the highest paid job is a Director of Engineering at $205,992 annually and the lowest is a Sales Manager at $35,000 annually. Average Sears Home Services salaries by department include: Admin at $71,270, Product at $174,793, IT at $67,388, and Design at $96,952. Half of Sears Home Services salaries are above $111,492.

24 employees at Sears Home Services rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 76 ratings) while 25 employees at Sears Home Services rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 27 ratings).

Salaries contributed from Sears Home Services employees include job titles like Sales Manager. Comparably data has a total of 1 salary records from Sears Home Services employees.

Last updated months ago.

1st Percentile
$59k
$59k1st Percentile
17th Percentile
$85k
$85k17th Percentile
33rd Percentile
$110k
$110k33rd Percentile
50th Percentile
$164k
$164k50th Percentile
67th Percentile
$216k
$216k67th Percentile
83rd Percentile
$261k
$261k83rd Percentile
100th Percentile
$271k
$271k100th Percentile
$115,113*
Average Compensation
$111,492*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Sears Home Services Salaries by City

Sears Home Services Salaries by Department

Explore Sears Home Services Salaries

Diversity & Inclusion at Sears Home Services

Diverse employees at Sears Home Services score the company 40/100 across various culture categories, placing Sears Home Services in the Bottom 5% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Sears Home Services across various culture dimensions.

Diversity Our Commitment to Diversity,,At Transformco and Sears Home Services, diversity is much more than a business practice. In fact, it's considered to be 'business as usual.' As one of America's iconic companies, Transformco is proud that our people and our culture are representative of the diverse customers and communities we serve.,,Our Promise to You,,We pride ourselves on being an Equal Opportunity Employer and do not discriminate in any aspect of employment on the basis of race, color, religion, gender, gender identity, age, national origin, disability, citizenship status, sexual orientation, veteran status, marital status, ancestry, pregnancy, ethnicity, or any other legally protected status in accordance with the requirements of federal, state and local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of our business.,,Additionally, Transformco, our leadership, and our people are committed to honoring and valuing diversity as we continue to build long-lasting relationships with all those we serve, including our:,,Customers,Associates,Shareholders,Company,Community

Ranked Culture the Highest

Women N/A/100
Men 31/100
Department - Sales
Diverse Employees 35/100
Department - Sales

Ranked Culture the Lowest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100

Sears Home Services Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus

Office Perks

  • Work From Home Policy

Sears Home Services PTO

Sears Home Services' PTO and Vacation policy typically gives 0-10 days off a year. Sears Home Services' benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals50%
401k Contribution50%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo100%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Sears Home Services Careers

Sears Home Services Jobs

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Let Sears Home Services Know You Want To Work There

Overview of Candidates Interested in Sears Home Services on Comparably

Candidates By Department

Customer Support
33%
Operations
33%
Executive
33%

Candidates By Location

Palm Bay
33%
Mobile
33%
Kissimmee
33%

Frequently Asked Questions regarding Sears Home Services

What is Sears Home Services address?

Sears Home Services location is at 5407 Trillium Blvd

Who is the CEO of Sears Home Services?

Sears Home Services CEO is Eddie Lampert, their score by employees is 33

What is Sears Home Services eNPS?

The eNPS for Sears Home Services is -69

What is the salary for Business Analyst in Sears Home Services?

Business Analyst average salary in the US is 82k

What are the salaries in the Admin in Sears Home Services?

The average salaries for Admin in Sears Home Services is 71k

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