


Diverse employees at Sears Home Services have rated Manager, Environment, and Leadership as the highest categories they have scored
Women at Sears Home Services have rated Team, Environment, and Work Culture as the highest categories they have scored
Sears Home Services employees are -69% more likely to recommend Sears Home Services as a great place to work
| 13% | Promoters |
|---|---|
| 5% | Passives |
| 82% | Detractors |
Working at Sears Home Services is rated below average by 55 employees, across various culture dimensions. Sears Home Services employees rate Environment highest among all categories, and think that Work Culture and Compensation have the most room for improvement, putting Sears Home Services’s culture in the Bottom 5% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in Chicago. See below in detail how working at Sears Home Services was rated by employees.
Overall Company Culture at Sears Home Services is rated F
Last updated 10 days ago
Sears Home Services ranks in the Bottom 5% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Out of 189 Sears Home Services employee reviews, 15% were positive. The remaining 85% were constructive reviews with the goal of helping Sears Home Services improve their work culture.
| Positive Reviews | 15% |
|---|---|
| Constructive Feedback | 85% |
What did you like most about the interview process?One on one with management
What makes you most happy at work?When i can actually do my job, make repairs, get home at a decent time without dealing with so much burden of playing salesman, secretary, custimer problem solver with the warranty company, lack of satisfaction.
What are some of the best things about your team?Those of us who work and help each other learn, achieve goals, and camraderie.
What's going wrong and how can it be improved?Not well paid. No resolution to customer issues. Constant change with no support. Unreasonable expectations
What's going wrong and how can it be improved?we seem to not be focus on the business were in, more focus on sales. we are in the repair business. need to focus on customer satisfaction.
What does the leadership team need to get better at?Leaving faster then they are
Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home.
Sears Home Services was founded in 1962 and its current CEO is Eddie Lampert. Since its inception 64 years ago, Sears Home Services has grown to 8000 employees.
It's your home, we just work there. We're your local crew, ready to help you improve your home. Install something new. Repair what you've got. Our pros service all major brands - no matter where you bought them. What do you need fixed?
We continue to take actions to realize our vision of an integrated retailer focused on quality member experiences. Changes in consumer behavior are driving our vision and actions, and we continue to transform our business model so that our physical store footprint and our digital capabilities match the needs and preferences of our members.
| Headquarter | 5407 Trillium Blvd Hoffman Estates, IL 60192 United States of America |
|---|---|
| Website | www.searshomeservices.com/ |
| Founding Date | 1962 |
| Tel | 800-469-4663 |
| Company Status | Private |
| Jobs | www.shs.com/careers |
| Social Sites |










Sears Home Services has 8000 employees. 55 employees at Sears Home Services have reviewed Sears Home Services across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 10 days ago.
Overall, the 55 Sears Home Services employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Sears Home Services are mostly dissatisfied with their total compensation at Sears Home Services, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Sears Home Services are not very pleased with their team. 55 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Sears Home Services are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Sears Home Services believe the environment at Sears Home Services is negative. Most Participants believe the pace of work at Sears Home Services is extremely fast. About 35% of the employees at Sears Home Services work 8 hours or less, while 17% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Sears Home Services are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

The prevailing opinion from Comparably users in Chicago about their company is that it was prepared on their first day. Chicago employees concluded that their overall onboarding experience was positive. 71% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Employees’ understanding of Sears Home Services' KPIs and OKRs is essential for its success. Out of 2 Sears Home Services employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Sears Home Services’s CEO Eddie Lampert started in this role in 2024. Eddie’s approval rate is lower compared to CEOs at similar sized companies, putting Eddie in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Chicago. Eddie Lampert’s employees rank Sears Home Services in the Bottom 15% for Environment, in the Bottom 15% for Team, and in the Bottom 10% for Meetings. Lampert is generally unpopular with Sears Home Services employees, but ranks especially low with employees in the Sales department, and by employees with 1 to 3 Years experience and employees with Over 10 Years experience. However, Male employees have a slightly more favorable view of the CEO.
The Sears Home Services Executive Team is rated a “F” and led by CEO Eddie Lampert, Vice-President, Supply Chain Laila Attassi, and Vice-President, Parts Direct, Franchise & Home Improvement Siddharth Mathur
Eddie Lampert CEO / President
PE-backed executive, I am currently the CEO of Sears Home Services, one of the nation's leading home services companies.... read more
Laila Attassi Vice-President, Supply Chain
Laila has been working with Sears Home Services since 2013. Laila's previous professional experience includes Sega of... read more
Siddharth Mathur Vice-President, Parts Direct, Franchise & Home Improvement
Siddharth has been part of the Sears Home Services leadership team since 2019, primarily managing Sears PartsDirect and... read more
Ryan Alexander President, Sears Home Services
Ryan has been the President of Sears Home Services since 2022. Prior to Sears Home Services, Mr. Alexander was Global... read more
Eddie Lampert CEO
Eddie Lampert serves as the CEO of Sears Home Services.
How much do people at Sears Home Services get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Sears Home Services is $115,113, or $55 per hour, while the estimated median salary is $111,492, or $53 per hour.
At Sears Home Services, the highest paid job is a Director of Engineering at $205,992 annually and the lowest is a Sales Manager at $35,000 annually. Average Sears Home Services salaries by department include: Finance at $75,596, Admin at $71,270, IT at $67,388, and Marketing at $125,058. Half of Sears Home Services salaries are above $111,492.
24 employees at Sears Home Services rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 76 ratings) while 25 employees at Sears Home Services rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 27 ratings).
Salaries contributed from Sears Home Services employees include job titles like Sales Manager. Comparably data has a total of 1 salary records from Sears Home Services employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $59k | $59k | 1st Percentile |
17th Percentile $85k | $85k | 17th Percentile |
33rd Percentile $110k | $110k | 33rd Percentile |
50th Percentile $164k | $164k | 50th Percentile |
67th Percentile $216k | $216k | 67th Percentile |
83rd Percentile $261k | $261k | 83rd Percentile |
100th Percentile $271k | $271k | 100th Percentile |
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Diverse employees at Sears Home Services score the company 40/100 across various culture categories, placing Sears Home Services in the Bottom 5% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Sears Home Services across various culture dimensions.
Diversity Our Commitment to Diversity,,At Transformco and Sears Home Services, diversity is much more than a business practice. In fact, it's considered to be 'business as usual.' As one of America's iconic companies, Transformco is proud that our people and our culture are representative of the diverse customers and communities we serve.,,Our Promise to You,,We pride ourselves on being an Equal Opportunity Employer and do not discriminate in any aspect of employment on the basis of race, color, religion, gender, gender identity, age, national origin, disability, citizenship status, sexual orientation, veteran status, marital status, ancestry, pregnancy, ethnicity, or any other legally protected status in accordance with the requirements of federal, state and local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of our business.,,Additionally, Transformco, our leadership, and our people are committed to honoring and valuing diversity as we continue to build long-lasting relationships with all those we serve, including our:,,Customers,Associates,Shareholders,Company,Community
Sears Home Services' PTO and Vacation policy typically gives 0-10 days off a year. Sears Home Services' benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.

No Recent Jobs found for Sears Home Services on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably

Candidates By Department
Customer Support | 33% | |
|---|---|---|
Operations | 33% | |
Executive | 33% |
Candidates By Location
Palm Bay | 33% | |
|---|---|---|
Mobile | 33% | |
Kissimmee | 33% |
What is Sears Home Services address?
Sears Home Services location is at 5407 Trillium Blvd
Who is the CEO of Sears Home Services?
Sears Home Services CEO is Eddie Lampert, their score by employees is 33
What is Sears Home Services eNPS?
The eNPS for Sears Home Services is -69
What is the salary for Sales Engineer in Sears Home Services?
Sales Engineer average salary in the US is 134k
What are the salaries in the Product in Sears Home Services?
The average salaries for Product in Sears Home Services is 175k