Sears Home Services Employee Reviews

They lie all the time

management in general do not ask employees, or listen to them. Not very good in problem solving.

Terrible how they ruined Sears

its very good as long as you do your part then management wont get bent but theyre becoming mor and mpre salesy

Been very tough, never knowing if stock will come

They are continuously looking at ways to improve operations.

its not the greatest leadersip ive had

Leaving faster then they are

asking and listening to the employees that preform the day to day business.

This company does not care about their employees. There has been no raises in over 7 years. As technicians all they want us to do is sell added services and some of those have no value. During this crisis the company was purely reactive not proactive. We were sent to home WITHOUT PPE provided by the

Care for employees benefits more

Supporting hourly workers and pay disparity.

I am paid above market value.

they are not competitive in the marketplace, to retain or attract employees.

Because were the frontline and face of the company having to deal with customers face to face in upsetting enviorments and having to provide expectional experiance is needed when call center wrongfully tells customers lies just to ge them off the phone and having to explain the underlying truth

Techs need more pay,many are leaving for companies like LG at higher pay.

Bankruptcy is always looming close by

Getting paid more, getting raises, matching on my 401-k.

Those of us who work and help each other learn, achieve goals, and camraderie.

Other techs help when they can. But they are overwhelmed themselves.

They are fun and always cheerful no matter how stressful things get.

they are dedicated to give good service to the customer, even without the proper technical support and training.

they help you to your ability and they check up on your to see how your doing and or also friends at the end of the day

Having a better team of coworkers instead of hiring just anyone.

The managers care and try to help.

There isn't much positive about the environment

The people are super supportive.

customer want good honest service. some of them understand the drop in level of service. it seem to be across the board with all business.

the joy of a customer who appreciates you fixing and provide a great work ehtic to make them happy

One on one with management

Kind managers in charge of interviews.

The honest assessment of the company and its needs.

It was efficient and the interviewers were well prepared.

didnt feel like one to begin with

When i can actually do my job, make repairs, get home at a decent time without dealing with so much burden of playing salesman, secretary, custimer problem solver with the warranty company, lack of satisfaction.

Making a difference and helping to make the company better.

drive time and fixing things

Not well paid. No resolution to customer issues. Constant change with no support. Unreasonable expectations

we seem to not be focus on the business were in, more focus on sales. we are in the repair business. need to focus on customer satisfaction.

Corporation is on the verge of bankruptcy creating uncertainty