
they are not competitive in the marketplace, to retain or attract employees.
asking and listening to the employees that preform the day to day business.
they are dedicated to give good service to the customer, even without the proper technical support and training.
customer want good honest service. some of them understand the drop in level of service. it seem to be across the board with all business.
we seem to not be focus on the business were in, more focus on sales. we are in the repair business. need to focus on customer satisfaction.