Sears Home Services – management in general do not ask employees, or listen to them. Not very good in problem solving. | Comparably

Sears Home Services – management in general do not ask employees, or listen to them. Not very good in problem solving.

Sears Home Services Claimed Company
Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home. read more
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55
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536
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management in general do not ask employees, or listen to them. Not very good in problem solving.

Why do you feel undervalued and what would make you feel better about your compensation?

they are not competitive in the marketplace, to retain or attract employees.

What does the leadership team need to get better at?

asking and listening to the employees that preform the day to day business.

What are some of the best things about your team?

they are dedicated to give good service to the customer, even without the proper technical support and training.

What is most positive about the culture and environment at your company?

customer want good honest service. some of them understand the drop in level of service. it seem to be across the board with all business.

What's going wrong and how can it be improved?

we seem to not be focus on the business were in, more focus on sales. we are in the repair business. need to focus on customer satisfaction.

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