Sears Home Services – Service scheduling and customer trust. Our repair appointments were rescheduled at the last minute 6 times over the past two months for one fridge. It is still not fixed. Before each appointment, your system repeatedly confirmed that we would be available. Then you reneged. You wasted 6 of our days.

Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home. read more

EMPLOYEE PARTICIPANTS: 55

TOTAL RATINGS: 536

CEO: Eddie Lampert

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Service scheduling and customer trust. Our repair appointments were rescheduled at the last minute 6 times over the past two months for one fridge. It is still not fixed. Before each appointment, your system repeatedly confirmed that we would be available. Then you reneged. You wasted 6 of our days.

Other Employee Reviews for Sears Home Services

What are some of the best things about your team?

The team is fairly dedicated and competent

What does the leadership team need to get better at?

Communicating and showing compassion. Treating their employees like humans

What does the leadership team need to get better at?

Supporting hourly workers and pay disparity.

Briefly describe your overall experience at your company

Been very tough, never knowing if stock will come

What is most positive about the culture and environment at your company?

Many customers are enjoyable to engage with.

Rate your company

Service scheduling and customer trust. Our repair appointments were rescheduled at the last minute 6 times over the past two months for one fridge. It is still not fixed. Before each appointment, your system repeatedly confirmed that we would be available. Then you reneged. You wasted 6 of our days.

Other Employee Reviews for Sears Home Services

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