They can begin acting like an AIRLINE. When you enter a contract to provide air travel and departure at a certain time, fulfill it. Of course, the only thing worse than a CPA as a CEO is a lawyer so I shouldn't be surprised. Worse yet, one that gets hammered at JB's.
relation with customers is very good.
Customer interaction and the way the Gate Agents treat paying consumers
There is no comp plan or goals
Give me my tefund since uou csncelled our flight but neber notified us. We ended up rentimg a car to get home. Im still upset