
Interacting like family and friends. Central team actually care for each other
Able to joke around and get to know people. when things are more calm it is a good bonding experience.
They made expectations clear from the start
Not making things more stressful in high stress situations
They downsize and give people unbearable amounts of responsibility without increasing pay. There's no benefits.
Increase pay and benefits. Don't put so much weight on one individual.

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| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
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