HR or Marketing? Claim Your Free Employer Account
Training courses are not followed and new hires get thrown in without fully understanding the expectations or their benefits. Extremely high turnover. Reporting concerns above a direct manager is impossible yet needed. The Operations team is isolated from impacting decision making.
What does the leadership team need to get better at?
Communication (active listening), action and overall training. Direct managers are very uninformed and don't have answers for important matters, such as benefits.
What's going wrong and how can it be improved?
Vacasa seems to prioritize their customers over their employees. However, they should adjust their business model to prioritize, support and diversify their operations team. If the employees who interact hands-on with customers feel that they are treated well, they will provide better service.
Why do you feel undervalued and what would make you feel better about your compensation?
Employee turnover is high. Vacasa does not provide promotions, they hire from outside the company. Great housekeepers go beyond expectations and take on extra responsibilities. In order to keep experienced and efficient employees, there should be some form of pay increase or advancement opportunity.
Other Employee Reviews for Vacasa
×