Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. Weiterlesen
Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.
Was sind einige der besten Dinge an Ihrem Team?
Agents are excited about repair and interacting with the Clients.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
Not much. We are expected to be happy all the time to impress District/Regional staff, and manager's attempt micro-manage all aspects of our lives. Very cultlike.
Was läuft falsch und wie kann es verbessert werden?
11-7:30 shifts, except Monday and Thursday. Manager has favorites and consistantly states that "she knows nothing about repair, but needs the position to build her resume".
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Agents are separated into two categories in-store, Counter Agents and Advanced Repair Agents. This creates a rift, when the expectation is for the CA to do quick repairs, but they are not compensated as a Repair Agent.
Was braucht das Führungsteam, um besser zu werden?
Understand the Client's problem and assign the work to the Agent that knows how to resolve it. They also need to l;earn how to separate Geek Squad from sales. As of 2013-current (2021), the manager expect that when no Client's are present, an Agent assists on the sales floor, ignoring required work.
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