Geek Squad Leadership Employee Reviews
What do you like best about the leadership team?
Leadership with empathy makes an impact on our morale. This is a highly stressful job depending on how busy it is. Our store had high traffic, but we usually pull through just fine because we actually work together. Thankfully we had great leaders, otherwise, it wouldn't be possible.
My GSM encourages us to work towards something bigger in our careers, whether that is GS corporate, or another company.
Today was a good day to play
They take care of their employees
What does the leadership team need to get better at?
Understand the Client's problem and assign the work to the Agent that knows how to resolve it. They also need to l;earn how to separate Geek Squad from sales. As of 2013-current (2021), the manager expect that when no Client's are present, an Agent assists on the sales floor, ignoring required work.