Geek Squad Employee Reviews
Out of 95 Geek Squad employee reviews, 30% were positive. The remaining 70% were constructive reviews with the goal of helping Geek Squad improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Leadership with empathy makes an impact on our morale. This is a highly stressful job depending on how busy it is. Our store had high traffic, but we usually pull through just fine because we actually work together. Thankfully we had great leaders, otherwise, it wouldn't be possible.
My GSM encourages us to work towards something bigger in our careers, whether that is GS corporate, or another company.
Today was a good day to play
They take care of their employees
What does the leadership team need to get better at?
Understand the Client's problem and assign the work to the Agent that knows how to resolve it. They also need to l;earn how to separate Geek Squad from sales. As of 2013-current (2021), the manager expect that when no Client's are present, an Agent assists on the sales floor, ignoring required work.
What is the best part about your compensation package?
my discount. thats about it
Employee Discount and product accomodations and deals
Why do you feel undervalued and what would make you feel better about your compensation?
Agents are separated into two categories in-store, Counter Agents and Advanced Repair Agents. This creates a rift, when the expectation is for the CA to do quick repairs, but they are not compensated as a Repair Agent.
What are some of the best things about your team?
Good teammates make it or break it at Geek Squad. Got lucky with mine. Everyone works hard and we usually pay for each other's meals or snacks occasionally.
They got your back when you need then
Agents are excited about repair and interacting with the Clients.
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
i need allied universal help me get unbanned new york
Always beneficial to keep a sense of humor. As long as you can joke and have a good time, it makes the culture positive in the workplace.
My badge and the geek squad culture
Not much. We are expected to be happy all the time to impress District/Regional staff, and manager's attempt micro-manage all aspects of our lives. Very cultlike.
What needs to change to make the company culture better?
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What did you like most about the interview process?
they like reallife experience allied was easy
I was given a chance to become what i am today. A great agent
What would you improve about your company's interview process?
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What makes you most happy at work?
seeing people makes me feel alive
When you get to teach clients simple fixes or workarounds to make using their device better for how THEY use it
Managing my own time and doing what is right for the client
What's going wrong and how can it be improved?
11-7:30 shifts, except Monday and Thursday. Manager has favorites and consistantly states that "she knows nothing about repair, but needs the position to build her resume".
What do you like best about your company?
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What would you most like to see improved at your company?
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