Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. read more
Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.
What are some of the best things about your team?
Agents are excited about repair and interacting with the Clients.
What is most positive about the culture and environment at your company?
Not much. We are expected to be happy all the time to impress District/Regional staff, and manager's attempt micro-manage all aspects of our lives. Very cultlike.
What's going wrong and how can it be improved?
11-7:30 shifts, except Monday and Thursday. Manager has favorites and consistantly states that "she knows nothing about repair, but needs the position to build her resume".
Why do you feel undervalued and what would make you feel better about your compensation?
Agents are separated into two categories in-store, Counter Agents and Advanced Repair Agents. This creates a rift, when the expectation is for the CA to do quick repairs, but they are not compensated as a Repair Agent.
What does the leadership team need to get better at?
Understand the Client's problem and assign the work to the Agent that knows how to resolve it. They also need to l;earn how to separate Geek Squad from sales. As of 2013-current (2021), the manager expect that when no Client's are present, an Agent assists on the sales floor, ignoring required work.
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