KeyBank – Be more customer friendly; improve training of new hires; encourage employees who are unsure of answer(s) to customer questions to consult a knowledgeable person for the correct answer(s); and, allow employees to give their first name while speaking to customers on the telephone.
Be more customer friendly; improve training of new hires; encourage employees who are unsure of answer(s) to customer questions to consult a knowledgeable person for the correct answer(s); and, allow employees to give their first name while speaking to customers on the telephone.