KeyBank Employee Reviews
Out of 248 KeyBank employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping KeyBank improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at KeyBank compared to all other departments at the company. The Finance team offered the most constructive feedback, with 61% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are great and keep us informed and also provide the tools that we need to do our job everyday.
Very supportive and professional team
Great and efficient if I have questions or concerns
They seem to communicate and agree
Change how the focus to the clients and employee's
What does the leadership team need to get better at?
Care about customers and bank profitability
Supporting their teams and being present in market.
Digital transformation- they're 20 years behind other banks
More communication and opportunities for advancement not playing favorites
Not focusing on GROWTH and INNOVATION. If/when we're acquired/merge, they will leave with millions of $. The regular folks will be "downsized" (job losses).
What is the best part about your compensation package?
Tuition reimbursement and 40k match
Retirement matching up to 7% and healthcare
Overall package in total benefits and compensation
The wellness $500 for health
401k match is 6 percent and going up to 7 percent in 2023
Why do you feel undervalued and what would make you feel better about your compensation?
Less stock more cash percentage in stock I get is way too high
I feel undervalued because of a lack of respect for the work I do.
A 1% or 2% raise is a slap in the face during these hard times of sky high prices.
Yearly raise that coverd inflation and being paid for the job you're doing.
2% every other year is simply insulting. I work very hard and contribute to my team in many ways and i do not feel i have been adequately compensated once i got hired into the company. Starting pay was fair, but that was it.
What are some of the best things about your team?
They look out for each other, they strive to improve for the benefit of our clients. They consistently try to do the next right thing.
Review from Sales Dept
Very supportive of one another
Answering questions and supporting eachother
Strong culture of collaboration and respect
Willingness to share and support each other
What do your coworkers need to improve and how could you work together better?
Stop whining and start working
Stop spending half the day talking
Better communications its difficult when everyone is working remotely
Meetings are useless and ineffective, employees spend 95% of their day on social media
Review from Finance Dept
having eachothers back and working together
Review from Finance Dept
What is most positive about the culture and environment at your company?
It has a Midwest fruit of the earth feeling
The people I work with
Work life balance and flexibility
A focus on listening to employees and creating a positive environment
Key works hard at maintaining a very diverse and inclusive environment.
What needs to change to make the company culture better?
Reduce turnover and provide support
Do not scold your people
Sales pressure reduced to match credit approvals
Accountability of leadership. We don't have any objective performance metrics.
Overly Liberal and "snowflakey". Employees are discouraged from speaking up/out because people are so easily offended. Stifles innovation and challenging the status quo.
What did you like most about the interview process?
My original hiring manager was great, transparent, and honest.
Review from Sales Dept
Interviewer was very easy to talk with. Was not asked the stsndard questions ... where do you see uourself in 5 years. What is your weakness, strengths
Getting to speak with a range of people
The conversations you get to have with numerous people across many disciplines
HR were really professional and kept me updated even it was a long process
What would you improve about your company's interview process?
There aren't any Interviews reviews of KeyBank yet.
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What makes you most happy at work?
The people I work with
The partnerships and friendships made
Leading through ambiguity, building partner relationships
The ability to be challenged daily.
Working with my team every day
What's going wrong and how can it be improved?
Too msny secrets. Staff reductions. Let the higher paid management be laid off
It's like a rotted hamster wheel day after day
Review from Finance Dept
the management team is really bad. They are disorganized. They lack communications skills. When people ask them questions they snap and bark in response
Review from Operations Dept
Stop outsourcing and give raises
Review from Customer Support Dept
The work environment is toxic and negative.
Review from Finance Dept
What do you like best about your company?
There aren't any Outlook reviews of KeyBank yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of KeyBank yet.
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