
Simple and to the point
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The office staff needs to be trained better on customer service and organization
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To be paid the same Commission as anybody else that sells something for the company not half of it.
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Get rid of the inside sales representatives they have No business quoting prices over the phone. That ruins the the first step of your own sales process. They grabbed the low hanging fruit and ruin the chance of a HE Actually establishing a relationship with a customer.
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