Arrow Exterminators Employee Reviews
Out of 59 Arrow Exterminators employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Arrow Exterminators improve their work culture. The Sales team, with 82% positive reviews, reports the best experience at Arrow Exterminators compared to all other departments at the company. The Operations team offered the most constructive feedback, with 25% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Very micromanaged branch with limited input and no concern for longevity with cudyomers
Review from Operations Dept
What do you like best about the leadership team?
Goes out of their way to make sure you have everything you need, equipment, training, and all to make sure you prove the best service possible.
They listen to team members needs.
Very Attentive! Knowledgeable, TEAM PLAYER!!!
Review from Sales Dept
The fact that they recognized my potential for advancement in the company far before I ever did. With their urge and support made me feel comfortable in my higher role within the company.
Review from Sales Dept
Easily accessible, generous, personable, friendly, and humble.
What does the leadership team need to get better at?
Actually caring about lower lev6 employees and not just upper level management and profits over everything
Preaching every employee is family, when that only extends to the high level executives
Review from Operations Dept
What is the best part about your compensation package?
Compensation is great and benefits are best in industry.
...HEALTHCARE is the most Best Part...
Review from Sales Dept
good insurance and good dental only
401k program a very positive
Review from Operations Dept
The company match for 401k investment
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
To be paid the same comission that everyone else gets when they sell something.
To be paid the same Commission as anybody else that sells something for the company not half of it.
More company contributions and better more affordable Healthcare options.
Review from Sales Dept
Paid fair market value for the work and responsibilities.
What are some of the best things about your team?
Engagement, everyone seems to love what they're doing, and the people they're around.
The coworkers are all good people and I love talking to them but we all know that we are underpaid and if we want a vacation we have to beg for it
Personality and caring for the customer
Review from Operations Dept
At our office we truly have the made the definition of a family within our team members.
Review from Sales Dept
Work well together, genuine people, and have fun together.
What do your coworkers need to improve and how could you work together better?
The entire office needs to be trained on customer service, Understanding urgency on incoming phone calls. Scheduling new customers in a timely manner, not making them wait for weeks. Just understanding the entire sales process and what is important
The office staff needs to be trained better on customer service and organization
Workers are overworked and underpaid. This is why we can't get work done. Techs quite due to micromanagement and underpaid salary.
Review from Sales Dept
Need to reduce the turn around of employees
What is most positive about the culture and environment at your company?
The branch manager is very helpful, but it's very limited on what he's allowed to do without having to ask several other people
Family Driven, Diverse, Safe Place, Fun, Goal Oriented
Review from Sales Dept
It's always incredibly understanding that we are all human , none perfect and we all have lived outside of work and things that happen during those times
Review from Sales Dept
They pride themselves on doing what is right in any situation. I've seen Arrow give where giving was not necessary because it felt right.
Review from Operations Dept
What needs to change to make the company culture better?
Get rid of the inside sales representatives they have No business quoting prices over the phone. That ruins the the first step of your own sales process. They grabbed the low hanging fruit and ruin the chance of a HE Actually establishing a relationship with a customer.
Better listeners and a human resource that should be more involved in a technician issues versus management protection
Review from Operations Dept
Quit making it all about how much money the regional manager makes
Review from Operations Dept
Communication between the departments when projects or changes cross departmental responsibilities.
What did you like most about the interview process?
Simple and to the point
Simple and to the point
Thankfully I was hired in with a different branch manager that showed appreciation to the person(s) their knowledge, years of experience and ownership of what they were doing.
Listens and very direct towards the mission
Review from Operations Dept
In my interview the manager at the time, recognized my fit for a higher paying role in the company than what I was actually applying for.
Review from Sales Dept
What would you improve about your company's interview process?
The interviewing process was easy
What makes you most happy at work?
Positive attitudes, friendliness, working together.
Customers interaction and continued caring for their needs
Review from Operations Dept
The confidence and support that my management has in me
Review from Sales Dept
Making a difference and helping the people and company grow despite the egos and politics.
I'm allowed to do what I do freely
Review from Operations Dept
What's going wrong and how can it be improved?
This company is all about taking care of the managers and all the technicians feel neglected and underappreciated.
Treat your technicians better every time you look on the Internet it’s all about corpora
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