
Management in MI were personable but now left the company
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Management need to be examples of founders philosophy of positive thinking
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They train positive thinking but upper management embrace negative thinking
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They have high agent turn over. Michigan had 80 agents now only 4
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They are discouraged with dissatisfied clients who haven't seen an agent over 5 years
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It is about production numbers and not focused on the value of serving the customer or supporting the agent
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