Hotels.com – I tried to get a hold of a human to talk to someone about canceling a reservation. And all I got was a run around from some virtual agent and it hung up on me three times I never did get a chance to cancel the reservation. I think what needs to be done is someone needs to be answering the phone.

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I tried to get a hold of a human to talk to someone about canceling a reservation. And all I got was a run around from some virtual agent and it hung up on me three times I never did get a chance to cancel the reservation. I think what needs to be done is someone needs to be answering the phone.

Other Employee Reviews for Hotels.com

Brevemente describa su total experiencia en el trabajo

Professionalism is well practiced, no negative energy is present.
Revisión Publicado hace 8 años

Brevemente describa su total experiencia en el trabajo

Great people, great tech, large opportunity
Revisión Publicado hace 8 años

¿Qué es lo mejor de tu paquéte de compensación?

I get time off every once in a while
Revisión de Compensación · Publicado hace 7 años

What can this brand most improve?

The absolute worst customer service. The online chat was not helpful at all and did not take ownership of any wrongdoing
Revisión Publicado hace 5 años

What can this brand most improve?

Stop making excuses , false promises and simply refund as promised in writing
Revisión Publicado hace 5 años

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I tried to get a hold of a human to talk to someone about canceling a reservation. And all I got was a run around from some virtual agent and it hung up on me three times I never did get a chance to cancel the reservation. I think what needs to be done is someone needs to be answering the phone.

Other Employee Reviews for Hotels.com

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