47
eNPS Score
Q&A With Hotels.com Employees
Hotels.com employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Hotels.com
Customer service. I have been going back and forth between customer service and gift cards and nobody can assist me
Posted 15 days ago
Customer service, response to customer, accuracy in what is communicated.
Representatives that sound like they are working from a professional business office than sounding like kitchen cooks and dishwashers.
very unhappy with customer care
get your people to archive their emails. When i email them i always get a message that their inbox is full. Sort out peoples issues
Q&A With Hotels.com Employees
IDX: 0 TOT: 5
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How long does it take to hear back after applying to Hotels.com?
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What are the most important soft skills to be successful at Hotels.com?
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How hard is it to get promoted at Hotels.com?
What's the pay like for employees at Hotels.com?
Hotels.com employees rates their pay and overall compensation an A or 80/100. 67% of employees believe they are paid fairly and 33% of employees get raises every year.
What do employees at Hotels.com think about their benefits?
93% of Hotels.com employees say they are satisfied with their benefits. The majority of employees also get 20-30 days of paid vacation.
Curious about what work's like at Hotels.com?
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Should I work at Hotels.com?
59% of Hotels.com employees would encourage their friends to become coworkers, whereas 29% are neutral and 12% would not recommend working at Hotels.com to their friends.
| 59% | Promoters |
|---|---|
| 29% | Passive |
| 12% | Detractors |
