Ibex Global Empresa Reclamada
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My experience has been awful at this company. There are tons of issues with the systems and you're given a workload that is not equivalent to your pay. They advertise as retention representative or customer service but you can expect to take calls for 5+ departments but you're only paid for one.
¿Qué son algunas de las mejores cosas de tu equipo?
The best things about my coworkers is they are the only ones who help and they understand.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
The ONLY positive about my work environment is a few of my coworkers and my direct manager.
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¿Qué fue lo que más te gustó del proceso de entrevista?
The interview was great because it's the equivalent of an army recruiter giving you rays of sunshine to join them.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I feel undervalued because I'm exploited. I'm not allowed to disconnect calls when customers are verbally abusive, the system is always having issues, I've begged for a different schedule but seniority doesn't matter. They accommodate newer employees but not the tenured ones who have stuck it out.
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¿Qué va mal y cómo puede mejorarse?
Literally everything. We need more pay if they want us to take calls for 5+ departments or they can lighten the workload. The system needs to be fixed to do our job effectively. We need to stop being wrote up for things out of control. The blackout days need to come to an end.
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