Ibex Global Employee Reviews
Out of 184 Ibex Global employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Ibex Global improve their work culture. The Customer Support team, with 59% positive reviews, reports the best experience at Ibex Global compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Team work at all times
I love ibex global is the best company
Very well done work team leader ship
We work together to get the best outpit
its like being family person around us
What does the leadership team need to get better at?
Communication, training, and updating on new rules and actualing give time to read things
Everything communication Help team work appreciation
Reacting properly to issues affecting their staff
Discrimination against physical and mental illnesses... Mandatory reporter; Oregon
communication better pay and over time
What is the best part about your compensation package?
it made me to work more to earn more
health benefit and life insurance
I would've aprreciate it if we can already use our HMO on the day that we're officially hired. So sad we had to wait 3 months before we can use our Medicare
Trnspo allowance but they included the said amount as a deduction to our pay .which i dont understand
The best part is to have incentives
Why do you feel undervalued and what would make you feel better about your compensation?
I haven’t received stock compensation in my previous roles
The role is not fully supported with the knowledge that is needed. Revolving door with leadership, customer service reps, etc.
If I get paid all my hours worked. If I got told what I do right and not.just what I do wrong. If I got the raise and bonuses that were promised.
Give me a QA position
We are given additional task for the same pay
What are some of the best things about your team?
One of the best things about my team is the strong teamwork, mutual support, open communication, and positive, friendly work environment we share.
They are all nice people
Leader ship work best hai
We collaborate perfectly and treated the team as family.
Work from home. But help out as much as we can
What do your coworkers need to improve and how could you work together better?
getting to work on time saying what they really mean instead of gossip
The agents I work with are great but sadly the best ones move on after a few months because they can see that management doesn't know what they're doing. That's because we have new supervisors every few months. They don't coach you to succeed. They coach you out so they can hire someone cheaper!
Review from Customer Support Dept
Recruiting needs to do a better job of weeding out the ones who don't want to work during the interview process
Stand up more for what is right!
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The most positive thing about the culture and environment at my company is the supportive atmosphere, where teamwork, respect, and open communication are encouraged. It creates a comfortable space to grow, learn, and perform with confidence.
They always try to provide constructive criticism.
The ONLY positive about my work environment is a few of my coworkers and my direct manager.
Review from Customer Support Dept
The unity, the kindness, and everyone is working towards one goal without being too demanding
its not abour work it also has a time to reconnect and make friends
What needs to change to make the company culture better?
Culture of entitlement. Some employees demand on something that is not fit in the BPO industry.
Not to pressure the employee to get prr but to coach them on how to prevent nrr and also provide motivation instead of pressuring them to produce prr
Give me a QA position
Attitude of trainer and other involved destroying my character e. G. Arrogant, discrimanatory look, unprofessional manner
A company that actually listens to their employees and doesn't screw everyone over with no input from the people they are bending over a barrel so to speak.
What did you like most about the interview process?
What I liked most about the interview process was how professional, friendly, and smooth it was. It made me feel comfortable and confident.
The interviewer were on point and very professional
Very nice proscces to join your team
It was quick and easy
they made me bold ,my self confidence,give prioty to yourself
What would you improve about your company's interview process?
Stop lying to new hires.
please stop making me type its nmot fgood for my bones
They will hire anyone that walks in the door and they are super desperate for employees
Review from Customer Support Dept
What makes you most happy at work?
What makes me most happy at work is achieving my targets, getting positive feedback from customers, and working in a supportive team environment.
My ability to execute my soft skills and training to satisfy my customers needs, in essence, the opportunity to provide exceptional Customer Service that propel my team to the top!
The pay is amazing and on time
When there's an event and they give free food and also the collaboration that we had with my team
selfmade ,being caring ,humble with everyone
What's going wrong and how can it be improved?
Literally everything. We need more pay if they want us to take calls for 5+ departments or they can lighten the workload. The system needs to be fixed to do our job effectively. We need to stop being wrote up for things out of control. The blackout days need to come to an end.
Review from Customer Support Dept
Respect your workers time well.
Improve how much you pay your workers. Improve how to react to an outright pandemic. Literally just try to do the bare minimum.
Everything, there is no hope
New management and better pay
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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