I was under valued as a glorified babysitter with no empowerment to manage the local Sears Hometown Store.
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I was hired over the phone before seeing the store and knowing the negative past from previous ownership and previous on site managemt by Corporate once owners retired.
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Distribution is horrible. Previous orders were stretched out months for delivery. Even when other items were ordered after the fact, thise orders came in a timely matter. Many disaplointed & frustrated customers.
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Emoathy and understanding of their employees. Even a sales based organization has the ethical duty to do what is right by their employees. This is why I have contacted OSHA at the federal level.
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The local Sears hired milennials who do not listen, do not respect the levels of supervisor authority which in turn failed to foster a positive environment. Whrn the issue was raised with the next kevel of supervisor the milennials retaliated.
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The company culture is based on sales metrics. Hiwever, when they hand off a store with a bad image in a small town. Sales are not the first item to conquer as is refacing customer satisfaction that makes customers for life.
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