Sears Hometown and Outlet Stores Employee Reviews
Out of 18 Sears Hometown and Outlet Stores employee reviews, 40% were positive. The remaining 60% were constructive reviews with the goal of helping Sears Hometown and Outlet Stores improve their work culture. The Sales team, with 57% positive reviews, reports the best experience at Sears Hometown and Outlet Stores compared to all other departments at the company.
Briefly describe your overall experience at your company
Work is incredibly slow, and nobody seems to care about the look of the store anymore.
Review from Sales Dept
What do you like best about the leadership team?
There aren't any Leadership reviews of Sears Hometown and Outlet Stores yet.
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What does the leadership team need to get better at?
Emoathy and understanding of their employees. Even a sales based organization has the ethical duty to do what is right by their employees. This is why I have contacted OSHA at the federal level.
Motivating associates. You never know from day to day if you will have a job next month.
Review from Sales Dept
Identifying our core customer and cater to their shopping experience. Our shoppers are older, need actual ads, not online only.
Review from Sales Dept
What is the best part about your compensation package?
The benefits and lots of other things
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I was under valued as a glorified babysitter with no empowerment to manage the local Sears Hometown Store.
What are some of the best things about your team?
There aren't any Team reviews of Sears Hometown and Outlet Stores yet.
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What do your coworkers need to improve and how could you work together better?
The local Sears hired milennials who do not listen, do not respect the levels of supervisor authority which in turn failed to foster a positive environment. Whrn the issue was raised with the next kevel of supervisor the milennials retaliated.
Honestly I feel bad for all the employees that I hired for this company. Overworked underpaid.
Have the ability to ring up for other associates who are not working that day.
Review from Sales Dept
What is most positive about the culture and environment at your company?
Taking care of our customers even though management advised us not to.
We have lots that it's hard to ecplain
Review from Sales Dept
What needs to change to make the company culture better?
The company culture is based on sales metrics. Hiwever, when they hand off a store with a bad image in a small town. Sales are not the first item to conquer as is refacing customer satisfaction that makes customers for life.
What did you like most about the interview process?
I was hired over the phone before seeing the store and knowing the negative past from previous ownership and previous on site managemt by Corporate once owners retired.
It was an easy process.
Review from Sales Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Sears Hometown and Outlet Stores yet.
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What makes you most happy at work?
Everyone and always a happy person at work
Review from Sales Dept
What's going wrong and how can it be improved?
Distribution is horrible. Previous orders were stretched out months for delivery. Even when other items were ordered after the fact, thise orders came in a timely matter. Many disaplointed & frustrated customers.
What do you like best about your company?
There aren't any Outlook reviews of Sears Hometown and Outlet Stores yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Sears Hometown and Outlet Stores yet.
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