Sears Hometown and Outlet Stores Claimed Company
Sears Hometown and Outlet Stores, Inc. is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. read more
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Sears sweeps HR incidents under the rug and disengages support of individuals who were put in Hostile work environments.
Why do you feel undervalued and what would make you feel better about your compensation?
I was under valued as a glorified babysitter with no empowerment to manage the local Sears Hometown Store.
What did you like most about the interview process?
I was hired over the phone before seeing the store and knowing the negative past from previous ownership and previous on site managemt by Corporate once owners retired.
What's going wrong and how can it be improved?
Distribution is horrible. Previous orders were stretched out months for delivery. Even when other items were ordered after the fact, thise orders came in a timely matter. Many disaplointed & frustrated customers.
What does the leadership team need to get better at?
Emoathy and understanding of their employees. Even a sales based organization has the ethical duty to do what is right by their employees. This is why I have contacted OSHA at the federal level.
What do your coworkers need to improve and how could you work together better?
The local Sears hired milennials who do not listen, do not respect the levels of supervisor authority which in turn failed to foster a positive environment. Whrn the issue was raised with the next kevel of supervisor the milennials retaliated.
What needs to change to make the company culture better?
The company culture is based on sales metrics. Hiwever, when they hand off a store with a bad image in a small town. Sales are not the first item to conquer as is refacing customer satisfaction that makes customers for life.
Other Employee Reviews for Sears Hometown and Outlet Stores
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