Combined Insurance – Customers need technical assistance and this needs to be an option when calling. To be told "we don't have a technical assistance department" is frustrating! When filing a claim and the "web portal" isn't working & the FAX doesn't pickup, customers who are already frustrated become even more so!

Combined Insurance is an insurance provider that offers products in North America, Europe and Asia Pacific. Lire la suite

EMPLOYÉ PARTICIPANTS: 42

TOTAL NOTATIONS: 435

PDG: Brad Bennett

Customers need technical assistance and this needs to be an option when calling. To be told "we don't have a technical assistance department" is frustrating! When filing a claim and the "web portal" isn't working & the FAX doesn't pickup, customers who are already frustrated become even more so!

Other Employee Reviews for Combined Insurance

Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?

This company needs management; a REAL manager-someone who wants their people to succeed and who isn't either sick or attending a family member's funeral every week.....OR on vacation....

Décrivez brièvement votre expérience globale dans votre entreprise.

Worst company I have ever worked for...culture is almost cult-like.

Qu’est-ce qui vous plaît le plus dans l’équipe de direction?

they are helpful and approachable

What can this brand most improve?

Adaptability to customer situation and looking for ways to provide timely responsive updates on claims. I submitted the required paperwork on 10/5/21 and 8 weeks later the team consistently resets the clock to account for lack of follow-yp and care to show a false positive that customer needs met.

What can this brand most improve?

Combined sent my check to the wrong address to no fault of my own. Now they want me to wait another 7-10 days which is unacepptable. I want it overnight at this point since ive waited 3 plus weeks already.

Évaluez votre entreprise

Customers need technical assistance and this needs to be an option when calling. To be told "we don't have a technical assistance department" is frustrating! When filing a claim and the "web portal" isn't working & the FAX doesn't pickup, customers who are already frustrated become even more so!

Other Employee Reviews for Combined Insurance

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