Geek Squad is the first national 24-hour task force dedicated to solving the world (TM)s technology challenges. Lire la suite
Started of as a well respected place-of-work, but has declined into nothing special....They've become the Walmart of electronics.
Quelles sont les meilleures choses à propos de votre équipe?
Agents are excited about repair and interacting with the Clients.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Not much. We are expected to be happy all the time to impress District/Regional staff, and manager's attempt micro-manage all aspects of our lives. Very cultlike.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
11-7:30 shifts, except Monday and Thursday. Manager has favorites and consistantly states that "she knows nothing about repair, but needs the position to build her resume".
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Agents are separated into two categories in-store, Counter Agents and Advanced Repair Agents. This creates a rift, when the expectation is for the CA to do quick repairs, but they are not compensated as a Repair Agent.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Understand the Client's problem and assign the work to the Agent that knows how to resolve it. They also need to l;earn how to separate Geek Squad from sales. As of 2013-current (2021), the manager expect that when no Client's are present, an Agent assists on the sales floor, ignoring required work.
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