Join an Innovative Team. Global Industrial® will exceed your expectations of what a company should be.
Global Industrial Company Compagnie réclamée
Global Industrial is one of the world's most experienced resources for industrial supplies. From pallets to whiteboards, we can supply that.
But what really sets us apart is that every one of our million-plus products comes with something extra: industrial strength know-how. Looking for a go-getter? A problem-solver? A deadline beater? Whatever you need to keep your company running like a well-oiled machine, we can supply that. Lire la suite
I love working remotely. And I enjoy customer service. It is impossible to expect us to meet the quantity of contacts while providing first call resolves with this metric system. To provide quality CS - the metrics will suffer this way. Customer Experience should be just as if not more imp that #s
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
I have a Lead that is patient and helpful. Also goes above and beyond to make sure her team has all needs met.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Yes I do. I feel I am under valued, under appreciated. Not heard when concerns are voiced. Over worked and under paid. More compensation and less mandatory OT taking away form my Family and my Life would make me feel better.
Quelles sont les meilleures choses à propos de votre équipe?
Teamwork makes the dream work! Those of us that know each other are kind when we converse. We get along and help each other. There are a lot of new hires I have not met face to face so it's hard to develop any opinions on their person. Only their work.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
I work remotely. But I love my company is diverse in many ways. Self expression (tattoos, hair color, piercings - etc ) that is normally frowned upon in the work environment is Not here. Though there is a dress code to follow of course. Overall we are all friendly as we have exchanges.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Too much work. Not enough time. Quantity vs quality is not how I think the customer experience should be. It takes time to resolve and work things as far as can be worked per issue. There are constant interruptions between calls and emails. A Metric system with not enough time to do so.
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