Global Industrial Company Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
For the most part, I like it. My lead is really supportive and helpful, my manager is, as well.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Always willing to help and answer any questions.
Review from Customer Support Dept
They are accessible to me. Do what they can to help me out.
Review from Customer Support Dept
Team work and positive attitude
Review from Customer Support Dept
Biased management and favoritism is worshipped
Review from Customer Support Dept
my team is always there for each other
Review from Customer Support Dept
What does the leadership team need to get better at?
putting best players in position best suited for their strengths
Review from Customer Support Dept
Training. New employees need ongoing training, otherwise we work in circles. You only hear from the leadership team when something is WRONG. The leads could be more helpful too.
Review from Customer Support Dept
The job is hectic and monotonous. There needs to be flexibility. Like teh MOT is relaxed and is given a choice to do as per your will which is a big relief and WFM shoul be promoted. There should be an extra parameter added where a person can extend their working hours to complete srcs without affec
Review from Customer Support Dept
Accountability, team work, people skills and empathy
Review from Customer Support Dept
leadership team should promote growth of the loyal employees
Review from Customer Support Dept
What is the best part about your compensation package?
wage an hour is competitive
Review from Customer Support Dept
Need more perks and better priced healthcare packages.
Review from Customer Support Dept
Working from home, vacation time
Review from Customer Support Dept
As of now, the provided amount is good but less than expected.
Review from Customer Support Dept
Travelling allowances. Really appreciated that. As per current fuel rates. I would request you increase from 3k to 5k.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel the compensation is still a bit low for the job we do.
Review from Customer Support Dept
i think we deserve more money for whay we do
Review from Customer Support Dept
Our team wears a lot of hats, but are poorly trained. If our group could be broken down and specialize in certain areas, this would be beneficial. Instead, everybody only half does everything which makes the job harder. Seasoned reps should be paid no less than $20/hr.
Review from Customer Support Dept
I think a little more consideration can be done such as conveyance allowance. A little more consideration looking at the responsibilities that is being handled.
Review from Customer Support Dept
A pay wage that meets the corresponding role in today's market.
Review from Customer Support Dept
What are some of the best things about your team?
They're supportive, lots of communication
Review from Customer Support Dept
Team work is lacking in our CS team
Review from Customer Support Dept
Team work and helpful anytime.
Review from Customer Support Dept
Everyone works hard to get the job done.
Review from Customer Support Dept
personable knowledgeable helping caring accountable
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Leads need to be receptive to helping all employees not only the ones on their team. I wouldn't be reaching out to a lead if I could handle or knew the answer myself. They need to actually answer the phone or IM when we are reaching out.
Review from Customer Support Dept
yes. there is a them vs us feeling where it comes to sales vs CS. The tone of emails from sales to CS is very frequently like being spoken down upon.
Review from Customer Support Dept
The work quality is poor. The training is not comprehensive. Many have been here for years and it is clear they do not care about their job other than the paycheck. Management has been sent several examples of this lack of care, but it is more important to have a warm body than it is to fire someone
Review from Customer Support Dept
The team atmosphere is strained at the moment because everyone is burnt out. CS is EXTREMELY under staffed which is adding a huge stress load on the current employees who are becoming increasingly unhappy and it is affected their work as whole.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
i cant speak on this
Review from Customer Support Dept
I work from home so I'm never physically there but everyone seems friendly and most of us are happy to be here
Review from Customer Support Dept
I love the convenience and flexibility of the company.
Review from Customer Support Dept
Company has implemented some good topic like Earth awareness and NGO helps.
Review from Customer Support Dept
just very easy going / people our great to work with
Review from Customer Support Dept
What needs to change to make the company culture better?
There should more events where people can interact. Managers acts as managers they should act as people who there to help not there to rule and just make to follow orders. Its should be ok once in a while to allow people to talk to each other.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I like solving problems for the customer and feeling like I made in difference
Review from Customer Support Dept
Helping the customers with a resolution.
Review from Customer Support Dept
My work, customer service and peace.
Review from Customer Support Dept
Working effectively everything and learning new things towards my work excites me.
Review from Customer Support Dept
just helping our customers get what they need
Review from Customer Support Dept
What's going wrong and how can it be improved?
support train retain hire additional staff
Review from Customer Support Dept
Our customer's have to call multiple times to resolve most issues and are therefore ANGRY! IF we had time to resolve the issue in a timely manner, we wouldn't get yelled at. Also, we have to retain employees. The high turnover rate makes our job harder.
Review from Customer Support Dept
issues with shipping out wrong items or empty packages with no item and not packaging properly to avoid damage
Review from Customer Support Dept
Our customer's are complaining about how In personals and un concern Global is about their customers. The view us as terrible, lack of concern and complicated. It makes me feel bad and want to do even more for our customers. It feels like we hide behind red tape and make it complicated.
Review from Customer Support Dept
providing opportunities and avoid getting taken for granted
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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