Conduent Customer Support Department Employee Reviews

i enjoy the company. i wish time off was easier to attain. i would like to have regular coaching's and check ins so i could ask questions.

Review from Customer Support Dept

Everything seemed to be good until I am still furloughed regardless of my great performance

Review from Customer Support Dept

My overall experience with the company has been frustrating and demoralizing. The lack of effective leadership has led to communication breakdowns, confusion, and a feeling of disempowerment. This, combined with inadequate support and recognition, has resulted in low morale and a challenging work

Review from Customer Support Dept

I am very satisfied with my role. Opportunities include increase in Pay. Systems to be @ at least 99.5% functionality. Implement Sick leave pay outs, Increase to 100% of 100% 401K matches, Ensure that Severence policies are followed accordingly as we are at risk due to RIF's.

Review from Customer Support Dept

Good experience, each manager I had were awesome. They are available to support me.

Review from Customer Support Dept

I think they handle meetings well

Review from Customer Support Dept

Always being there to help

Review from Customer Support Dept

My Senior Manager works at a 100% accuracy and communication beyond their scope.

Review from Customer Support Dept

Involve in my development as a person and employee. involve assisting me to achieve my goals and advancement in the company.

Review from Customer Support Dept

Seem to communicate well and are transparent considering the size of the workforce

Review from Customer Support Dept

Leadership should prioritize clear communication and transparency about workloads and compensation. They must actively listen to employee concerns, foster a supportive environment, and recognize contributions through meaningful recognition or compensation adjustments. Do Regular check-ins.

Review from Customer Support Dept

recognition, fairness and not playing favorites

Review from Customer Support Dept

better at listening and answering questions we have about the work.

Review from Customer Support Dept

Give more growth opportunities with more realistic requirements.

Review from Customer Support Dept

Need to get better at providing growth opportunities for the people at the lowest levels of the company and to care about them as well instead of just seeing them as pawns on a chess table. It is frustrating to see a company that is rated so high as a good company not caring about their worker bees.

Review from Customer Support Dept

The variety of options available.

Review from Customer Support Dept

I do not use the insurance. I just have the 401K and I like how you do not have to do anything you all take care of it for me

Review from Customer Support Dept

medical health and sport activities membership

Review from Customer Support Dept

the benefits with other companies

Review from Customer Support Dept

They are giving good incentive

Review from Customer Support Dept

having more responsibilities placed on my shoulders weekly for the same pay.

Review from Customer Support Dept

A pay raise should be considered. $16.5/hour is not making it in this economy. I have won some recognitions but still got furloughed which makes me really sad. I want to continue contributing

Review from Customer Support Dept

feel undervalued due to the disconnect between my workload and compensation, where efforts aren’t adequately recognized or rewarded. To feel better about my compensation, I need open communication regarding pay structures, regular performance

Review from Customer Support Dept

Equal pay for all. Not fair to have a Site manager at close or at $80K per year with 0 knowledge of how to manage a call center. They have even admitted to having no clue of their role but yet, we keep wasting $80k that could be divided amongst the Supervisors who are running the show @ PR.

Review from Customer Support Dept

Work life balance: ER understanding there are days that are things out of your control and may need to take care of them. It is important to take of family. Associates that have been here for over a year do not receive a raise. Not understanding PTO for the year. This could help keep EEs.

Review from Customer Support Dept

everyone is friendly and happy

Review from Customer Support Dept

They're friendly and nice people

Review from Customer Support Dept

communication, transparency, trust. support, teamwork

Review from Customer Support Dept

Teamwork. We all collaborate to ensure that it is done right or at least very close to what it should be.

Review from Customer Support Dept

We assist each other without hesitation. Have team meetings to get to know each other.

Review from Customer Support Dept

More personal interaction, not just work related talk.

Review from Customer Support Dept

Inclusion, people in Guatemala are very homophobic and transphobic

Review from Customer Support Dept

My coworkers, specifically my peers are not very engaged or engaging. Nothing special, they show up, and that is all I know about them. The entry level agents are slightly more engaging. I'm working to change that.

Review from Customer Support Dept

There is not much interaction at all due to an issue with a supervisor that has been going on almost since I was employed and has never been resolved so everyone basically has little contact with me.

Review from Customer Support Dept

The turnover rate creates difficulty to establish solid relationships with my coworkers. Therefore our retention rate must increase so we can learn to work together.

Review from Customer Support Dept

i don't know about the culture and environment

Review from Customer Support Dept

helping hands, people are nice and knowledgeable

Review from Customer Support Dept

employee engagements and activities. Team engagements

Review from Customer Support Dept

Involving all employees at engagements.

Review from Customer Support Dept

Being able to work remote

Review from Customer Support Dept

I think it might just be my department that has an issue as I see a lot of amazing things happening in other parts of the company. I am very invested in moving on in the company as I feel the culture fits my personality and life goals.

Review from Customer Support Dept

They are easy to talk to and explain the things you needs to know.

Review from Customer Support Dept

easy calls and calls i can help with

Review from Customer Support Dept

Getting paid, nice coworkers, helpful superviosors

Review from Customer Support Dept

The agent engagements, the acknowledgments given by my Senior Ops Manager and Manager. The team collaboration.

Review from Customer Support Dept

Able to solve member issue with account and assist in any way I can so member has a positive experience.

Review from Customer Support Dept

when I am able to help someone.

Review from Customer Support Dept

Our site leader lacks vision and clear communication, causing confusion and misalignment within the team. He avoids accountability, fails to make informed decisions, and resist feedback. Our leader often micromanages rather than empowering others, leading to low morale, high turnover, and a toxic WE

Review from Customer Support Dept

I FEEL UNDERVALUED; A PAY INCREASE OR BONUS WOULD HELP THOSE OF US WHO ARE DEDICATED WHILE WE ARE ON THE CLOCK

Review from Customer Support Dept

The pay and lack of raises

Review from Customer Support Dept

there is a supervisor who got married to an agent, and he always shows preferences towars her. also i have worked very hard to ask for something for over a year, and never got a reply

Review from Customer Support Dept

No growth opportunities, abusive leadership and no reprieve from abusive customers.

Review from Customer Support Dept