H&R Block Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I been with the company this year will be 15 years that says it all.
Review from Customer Support Dept
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What do you like best about the leadership team?
easy to work with and they listen to whatyou have to say.
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they are there to help in any way they can
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They don't hide anything from employees.
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Considerate and appreciative of the work I do
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They give straightforward feedback and set clear expectations. They reward good performance.
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What does the leadership team need to get better at?
Minding their own business and stop accessing personnel files unlawfully
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Disorganized, the client is over loaded with worthless information and us left more confused then ever they need to focus on the clients taxes and that's it nothing more
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Being present in the office and supporting their team.
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Being accountable, taking responsibility for the decisions made.
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What is the best part about your compensation package?
I am paid commission therefore am paid according to my work
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Don't have a compensation package unless you are counting bonuses.
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It is the best compensation for all companies
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Salary is good enough for the job I do
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Get paid for the time we put in. We control our own destiny
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Why do you feel undervalued and what would make you feel better about your compensation?
The pay is laughable. The talk a lot about compensation however that goes down each year while the price of the returns goes up. They don't value their employees at all.
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A raise per year would be appreciated
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When I have to charge a client $400 to $600 and I only get $10 an hour
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If the company paid the Tax Pro a higher hourly rate then some would go above and beyond.
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do not have pension plaans because we are only part time seasonal
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What are some of the best things about your team?
we can all get along and work together. Everybody helps one another.
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Team work and the positive energy
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The clients are the best thing about this job. The company creates a unhealthy competition in the offices.
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they all work together in the office
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We all are there to help each other succeed working as a team.
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What do your coworkers need to improve and how could you work together better?
As a whole we work well together and share our individual expertise
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My coworkers could be self motivated to please our clients.
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What is most positive about the culture and environment at your company?
Associates help each other when needed.
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We work together company wide and we get paid according to our skill level and on how well we work as an individual and team.
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a sampling of all kinds of coworkers
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I like my coworkers and my work.
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service provided for all culture
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What needs to change to make the company culture better?
Better lighting and less smoking coworkers
Review from Customer Support Dept
Get rid of the dead weight and those who devalue those around them
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What did you like most about the interview process?
Its fairly informal, not as much pressure
Review from Customer Support Dept
it was short and to the point
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Able to be yourself and still have a good outcome
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being made to feel comfortable
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Interviewer was a friend and that was nice
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What would you improve about your company's interview process?
It's more about favoritism than actual background and ability.
Review from Customer Support Dept
If they would focus more on the people and less on the revenue. They treat their workers like $$ cows and give very little in the way of compensation
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What makes you most happy at work?
To see my co workers and the customers we service returning every year.
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working with my co-worker and Helping out as needed. Great to see the customers return each year.
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My day is not stressful
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I like that we help people with there issue and they leave happy.
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Having lots of appointments with nice clients
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What's going wrong and how can it be improved?
They need to pay their employees like professionals. Pay them a rate for a highly educated tax professional.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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