Intermountain Healthcare Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I love working at my job, I get to help people and that satisfies me
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Coworkers are great. Management doesn’t value lower level employ
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What do you like best about the leadership team?
They seem to value us individual contributors
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They are continuing to grow in the healthcare world and appear to have their patients best interest at heart.
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We have great leaders the continue to make this a great company to work for.
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they are very knowledgable about the office practices and rules & regulations of the company
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Always forward thinking, innovative, looking for sustainability of not only our organization, but doing the BEST for our clients.
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What does the leadership team need to get better at?
Regular departmental changes happen on a whim with little to no preparation for them. Administration regularly springs new decisions on employees and only gives lip service if you express any sort of problem with the changes they've implemented. They don't value employees, even though they do.
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They talk about keeping employees informed and that we can trust them but they turn around and do the opposite of what they said.
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They are not competent and HR ignores it.
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Better communication, manager needs to hear
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What is the best part about your compensation package?
They offer great benefits that pay well
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I think the pay is really good for the area I live in and the benefits are great
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Intermountain takes great care of their employees and provides a fair compensation package that meets all my medical needs.
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if we use a facility that is part of our group the copays are free
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Intermountain is one of the few remaining companies, especially following the recession of 2008, that continues to maintain a defined pension as part of its benefit's package and depending upon years of service it really is quite substantial.
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Why do you feel undervalued and what would make you feel better about your compensation?
All decisions that are made are clearly done in the name of profit margin, but they claim it's to improve care.
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Doing the work of a title I don't have
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What are some of the best things about your team?
The team is left to build any relationships on their own. We were informed in a meeting today that they have no discretionary money for team building. Any sort of work community created is solely done by employees
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Everyone works very well together
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The meetings are a waste of time. Nothing ever gets done or changed.
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Our communication is getting better amongst each other and we all try to help each other out.
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I love my co-workers, they are all a great bunch of people and I can trust them.
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What do your coworkers need to improve and how could you work together better?
Major bullying and rumors being spread that management did nothing about. Did not work together instead put people to micro manage us while they did nothing and just bossed people around
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Our supervisor overlooks the younger ones who leave their desks a lot to go visit in other departments and friends.
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It would help if our manager would step in from time to time and just settle minor disagreements so that employees don't have to prove which one is right by enlisting other co-workers to "take their side". Sometimes the boss just needs to tell them how it is and then to move on.
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What is most positive about the culture and environment at your company?
It feel so much like a family
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That we can communicate with each and help each other get through the day.
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Morale is low in our department. Benefits are good.
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very diverse and we have fun when we can
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we strive to put the patients first and help them in any way we can
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What needs to change to make the company culture better?
Management do something about concerns. HR actually take action when unit issues are brought to their attention after management did nothing
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Lead with less fear and communicate better
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recent outsourcing of our revenue cycle employees has damaged morale expontentially
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What did you like most about the interview process?
I don’t really remember my interview, it was so lo
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My boss that I originally had was great and made the interview fun.
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Everyone was very friendly and so nice.
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What would you improve about your company's interview process?
I think the company should be less narcissistic.
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What makes you most happy at work?
Being recognized for the work I do
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That I'm making a difference to patients
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just being here helping people
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working with the girls at the office and the pleasantness of the doctor
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I thoroughly enjoy all the people I work with, and I enjoy doing a job where I make a positive difference.
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What's going wrong and how can it be improved?
All focus is profit margin. Only lip service given to actual care provided
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Management that actually cares and encourages an employee to do their best. Stop micro managing and coming out with new rules that make everyone on the team want to quit.
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We need a competent supervisor but Intermountain doesn’t do anything. People go to HR about her and they do nothing. We lose good people because of it. The department is a revolving door of people leaving
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Understanding, trust, workload, appreciation, communication
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outsourcing of 2300 revenue cycle employees
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