Dollar General Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It could use a lot of work to make things better, for customers and employees both.
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I only stay because I have to have a job to pay for my chemo treatments.
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What do you like best about the leadership team?
I like everyone I work with, but I feel if a lot of things were done differently that the store would be a lo more productive, and we have 4 emloyees that really do try there best and do what they can while they are working, the other 2 slack off off, which makes it hard on everyone else.
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My current manager is the only decent one I've had to be honest
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We all work a a strong team
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Girls get along just like family
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Immediate manager was great and good
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What does the leadership team need to get better at?
Everything needs fixed the money leadership skills communication skills
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Care more about there employees
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Hiring good honest employees and not showing favoritism and actually work at the position hired for.
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Being polite, being helpful. Becoming a team and communicating.
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Taking care of their employees and having pride in their stores.
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What is the best part about your compensation package?
The insurance is good. Especially the vision and dental.
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Vacation time is ok I guess
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Medical and paid vacation time when i work there long enough to get it will be nice.
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401k an health and benefits
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Medical and dental start day one!
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Why do you feel undervalued and what would make you feel better about your compensation?
My pay rate is horrible and I have grievances I need to Express but my DM will not contact me
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The insurance is very high for what we get paid
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I would feel better if someone actually took the time to talk to employees and train us better.
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They pay you minimum wage to do a ton of work
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I deal with rude people on a daily basis and pick up after people's mess, i think i deserve higher pay and i believe everyone should have at least one benefit regardless of the job position.
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What are some of the best things about your team?
They're very helpful always willing to help our customers and each other
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Working 25 days in a row with out complaining
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We all get along pretty well together.
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We are a strong team that gets it done
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Friendly, very helpful, and caring
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What do your coworkers need to improve and how could you work together better?
Maturity, customer friendliness, willingness to HELP, uniform ware, communication.
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Their attitudes and if the manager gave hours fairly across the board
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It's not the coworkers are Wonderful the manager not good at all
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Communication within the team that supports all teammates
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Need better employees with actual work ethic.
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What is most positive about the culture and environment at your company?
The team and our customers.
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There is absolutely no discrimination toward any culture, race, sex, or beliefs.
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Who I work with most work together a team
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We are like family and I love it
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The customers make us what we are.
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What needs to change to make the company culture better?
Better management who cares about their staff.
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Better morale from other workers
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Everything needs to change sadly
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benefits and better pay and hours
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If everyone would do the job did they were hired to do and stop pretending that they are the boss the store would run so much the store would run so much better
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What did you like most about the interview process?
It was personalble. Very much tailored to what I was to be doing at DG
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The ability to see the job first hand in practice during the interview, the attentiveness of the manager that interviewed me and her direct responses to any questions I had.
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Because it was not stressful, and i was made to feel welcome as soon as I walked in the door.
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I dont really have any likes or dislikes
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Things where explain pretty well to me and my boss was very patient and helpful
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What would you improve about your company's interview process?
Find more people what are ethical and motivated
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It's very informal and doesnt make sense
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I would improve nothing about the interview process
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What makes you most happy at work?
Being able to help my customers to my fullest extent
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When we work without the store manager
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Interacting with customers and co-workers, and to try and make the store as customer friendly, organized, stocked, and clean as i possibly can.
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Interacting with the customers and every day challenge
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Learning new things and making the customers feel welcome and at home
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What's going wrong and how can it be improved?
I have had issues in previous stores and still have no resolutions
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The training has to get better.
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The problem is the manger there been coworkers been there since the store open I use to work 20 hours a week a them the manager hires a guy and takes away my hours
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More pay and bettwr district managers
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The computer system is outdated. In order to do a return you have to be a key holder and hold up the line to call one which in turn upsets and even loses customer's.
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What do you like best about your company?
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What would you most like to see improved at your company?
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