American Airlines Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
that they actively seek out to work as a team and value all members opinions and suggestion; they dont devalue or treat anyone insignificantly
Review from Customer Support Dept
They are a great support, very postitive.
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it stands apart from all the rest
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They are trying to show they care about the frontline representatives
Review from Customer Support Dept
What does the leadership team need to get better at?
Creating a vision for their employees, recognizing team members.
Review from Customer Support Dept
Treating their frontline employees better. Understanding that we are an important voice in the company.
Review from Customer Support Dept
Everything! The entire company needs a new leadership and to head to a new direction altogether. The company is penny pinching and does not understand how to run a large operation without literally abusing the employees and taking advantage of the customers
Review from Customer Support Dept
Valuing employees and treating us well
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There needs to be better communication
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What is the best part about your compensation package?
The obvious being flight benefits. However our healthcare, dental and vision are all great. I've never had an issue with coverage or acceptance of plans by local providers. Not in DFW so in an out-station.
Review from Customer Support Dept
that I not only receive a fair salary but have good insurance, paid leave, travel miles and stock in the company
Review from Customer Support Dept
Free domestic travel in any class of service
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Our health benefits are the best part.
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the travel is an amazing benefit.
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Why do you feel undervalued and what would make you feel better about your compensation?
Little recognition, not enough tools to succeed.
Review from Customer Support Dept
Better retirement funds would be nice.
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I feel that a pay increase for the work we do would be justified.
Review from Customer Support Dept
To be fair I suppose the pay is decent and that’s one of the decent things about my job. But the benefits are a joke and the 401k we had before the merger was much better at 9.9% match rather than about 4% (?) now
Review from Customer Support Dept
If we shared in the company profits annually.
Review from Customer Support Dept
What are some of the best things about your team?
They treat each other like family.
Review from Customer Support Dept
My team will always give someone a chance to voice their ideas or opinions.
Review from Customer Support Dept
Fantastic, supportive, engaging. They are a great group.
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Best collegues I ever had
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they are all wonderful allies.
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What do your coworkers need to improve and how could you work together better?
Understanding and respecting the different positions/departments
Review from Customer Support Dept
Some people could actually try to work, that would be a nice start! And also not expect that everyone else will pick up after them forever
Review from Customer Support Dept
stop compartmentalizing dept so much, we need to know why they do certain things so we can explain better to the customer.
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Great cowork great collegues team work
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They could be friendlier and not as angry
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The ability to take days off is a positive in the environment.
Review from Customer Support Dept
that there are rule and procedures and protocols put in place to make it a safe non-threatening enviroment without feeling harrassed , or discriminated against
Review from Customer Support Dept
Very diverse culture in reservations
Review from Customer Support Dept
I enjoy the immediate employees that I work with daily.
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What needs to change to make the company culture better?
Less division, more inclusion. One same vision and goal. Proudness to represent the brand. Trust in our leadership.
Review from Customer Support Dept
The company needs to listen to the employees and pay attention to the needs of the customers as well!
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Again, it’s about valuing employees and recognizing we are important to our bottom line.
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there is a ton of diversity
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Better communication between different departments
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What did you like most about the interview process?
Interactive, fun and very diverse.
Review from Customer Support Dept
I did not have to spend the entire day filling out papers just to learn i did not get the job.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to travel and encounter different people/co-workers.
Review from Customer Support Dept
that it is a place where I met great people and I am not overly stressed
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Having nice passengers and nice co workers.
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the wide range of people
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The friends that I am proud to call family
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What's going wrong and how can it be improved?
Everything is wrong... I don’t even know where To begin! I feel bad for people who fly with us because of the horrible products we offer! There is nothing service wise we can fix when the products aren’t good enough
Review from Customer Support Dept
they seem to want to charge legacy prices but operate like a discount airline, no leg room, no luggage allowance
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Management does not take the time to listen to employees
Review from Customer Support Dept
It's hard to be motivated to work sometimes especially if you know there's a bad situation and there could possibly be mandatory overtime. That's difficult having a small child.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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