Bank of America Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
I like it so far there have been some down days but that is expected
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Set me up for success
Review from Customer Support Dept
Competing incentives bonus teamwork open door
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very cooperative when required to work on time consious projects
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I like that they try to . hire to diverse group of people
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Their leadership skills and how they really care about their employees.
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What does the leadership team need to get better at?
Treating employees with respect and not holding them to unrealistic standards.
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Not playing favorites and bullying.
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Caring about the customer over sales.
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positive reinforcement needs to be used more
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be nicer to employees and treat them as equal
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What is the best part about your compensation package?
great hourly pay for entry roles and excellent 401 k matching
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work for pay only no pay for holidays
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The health benefits are amazing
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The benefits are amazing. They really help associates with their life outside of work in so many ways.
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The fair and equitable pay scale
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Why do you feel undervalued and what would make you feel better about your compensation?
Better benefits and easier way to move up
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They keep assigning more job responsibilities to one job title. It's overwhelming and almost impossible to achieve.
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better bonuses. They make it almost impossible for people to bonus
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I've been with the company for decades and people that are newly hired get paid the same amount.
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getting paid more for all years of service
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What are some of the best things about your team?
feels like family im happy to go to work
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helping others on need contribution to common causes
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even though we disagree on things we work well together and get the job done
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We try to support one another and stay positive.
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We work together to get call volumes down and find solutions
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What do your coworkers need to improve and how could you work together better?
it's not new information, it's something we already know
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They're okay, most are lazy and simply dont want to work
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Too many calls in queue our meetings get cancelled. We are told too many calling out sick
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What is most positive about the culture and environment at your company?
manager is understanding yet still holds us to a high standard
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Great teammates good leaders and customers
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working towards same goalin whilecontributing
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we work as a team toward a common goal
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Not much I can think of.
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What needs to change to make the company culture better?
Work better with associate's goals.
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pay employees better for what they deserve
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Better employee engagement activities are needed, more encouragement from management and more money.
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Upper management needs to know it is because of us, that they make the money they do.
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Tiger team supposed to help they now have 2 day turnaround we have that with service request and escalation go to manager who won't take cal
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What did you like most about the interview process?
It was a well set up event where two people interviewed me separately and because of this i feel i got a double shot at the job
Review from Customer Support Dept
Meeting manager of the department
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testing your inner skills/both analytical/physical/mental all
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their were very responsive to me and easily explained what they would expect o me
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People were mostly polite. Somewhat efficient as wee.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Bank of America yet.
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What makes you most happy at work?
Im happy to see my coworkers as we all made friends
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working atmosphere/ambience etc/positive attitude whenever need arises
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Dealing with new people everyday and helping them
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I love the job, our clients and my coworkers
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My customers make my day when I solve their issues
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What's going wrong and how can it be improved?
The company needs an overhaul in management and direction.
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way too busy, and not enough people on teller line
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Everything, we aren't paid enough for what we do. We have terrible upper management.
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I am stuck in a rut. I am underemployed
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Management should have to do exactly what we do to know exactly how things really work. Stop with the numbers. Look at the people.
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What do you like best about your company?
The way they care about their employees and their clients.
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The interaction between myself and the rest of my coworkers
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What would you most like to see improved at your company?
more interaction with the executives and low tier employees
Review from Customer Support Dept