Alorica Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
working together and not giving up
Review from Customer Support Dept
they place there agents first and that matters the most
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They are very patient and understanding.
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I appreciate my direct manager because she always was great at coaching and developing us. The OM's I have no respect for because when out project ended they made sure they would be able to fire all of us so that we could not collect unemployment.
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I really like the communication
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What does the leadership team need to get better at?
Showing their employees that they care and are appreciated instead of looking for every reason to not give performamce increases/!
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They need to not give false hope of employment.
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Care about your employees and understand that it is ok to make mistakes.
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Being present. Addressing not just telephone agents and their job performance but the team leads as well.
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A whole new attitude and a work ethic
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What is the best part about your compensation package?
All the benefits that I receive
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Medical, dental, food, vision, none
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Health and dental insurance and bounuses
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Monthly bonuses and really good insurance
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Dental vision and 401k also my pay
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Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because i was lied to
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The fact that they had no issues of changing our job descriptions in the middle of the project without asking us if we were willing to move to another project lets me know that they could care less where they moved us and there was not compensation for us taking on more tasks.
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I absolutely hate that there is no time given or aux available to go to the restroom. If you had to use the restroom urgently you have to deduct that from your break. I ask that if you had to go to the restroom would you sit there and pee on yourself or even worse #2? The answer is NO.
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Fairly compensation coz nowadays the bpo rate in the Philippines are more than 25k
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Because the management is terrible. They do mot care anout their employees
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What are some of the best things about your team?
My team members are positive, helpful, and kind.
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always willing to work and make sure everyone are on right task
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we work together and help each other
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Teamwork and formality are the best.
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I never meet my team due to being mislead.
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What do your coworkers need to improve and how could you work together better?
Its about mangers not coming workers
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The supervisors tell agents other agents business
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Not the co workers it is the heat in the building and the computers they do not work half the time the system will slow or failure to load
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we were all frustrated because you can't get help on your questions, the training is horrible, and a lot of us don't know what we're doing.
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Hacks more professional, this is in high school.
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What is most positive about the culture and environment at your company?
The other agents and the coaches are amazing! They make a great community
Review from Customer Support Dept
we get to grow together
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I wouldnt know i was brought on and fired the same day
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The fact that all of my co workers who are not on a management level try to keep each other motivated.
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We are expected to act like adults. If we give respect then we get it back.
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What needs to change to make the company culture better?
There are a lot of things need to change to be honest. Ask at least the worker in Alorica
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The system needs restructuring, completely. From the tangled phone lines, to the management that cares more about numbers than the people supplying those numbers. Rip it all out, start anew.
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Professionalism, maturity, respect, real leaders, no favoritism, less profanity, etc
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Better communication with all employees
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Alorica needs to focus on improving the employee experience at all levels and align compensation based on contribution.
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What did you like most about the interview process?
very easy and managers willing to help you
Review from Customer Support Dept
I was told what to expect and how long the process works take
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Questions are very professional yet brief
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The recruiter was positive and upbeat and very responsive
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They were not pressing for perfection.
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What would you improve about your company's interview process?
Dont mislead your candidates its wrong and unethical
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Not take all day for an interview
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The promise rate that was advise to me during the interview and also the bonus.
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The truth about shifts overall
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The company does not publish internally open positions other than front line operations
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What makes you most happy at work?
helping my clients on they every day inquiry
Review from Customer Support Dept
Being able to help our members and save lives!
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I enjoy helping the providers get the information that they are needing and ensuring that I am able to resolve their issues. I truly enjoy the upbeat nature of my team as well.
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I feel safe while in the pandemic
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Going in to work knowing that if I need help I will get the help I need from almost everybody.
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What's going wrong and how can it be improved?
Get better management and care about your employees
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Managers don't help at all
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Once again very rude disrespectful and people don't care
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We need to stop outsourcing for US related matters. Many customers have an easier time working with someone local.
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The fact that they promised us permanent employment and not that they have fired us is unacceptable.
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What do you like best about your company?
The acceptance of my coworkers and feeling like my bosses actually care about me as a person instead of just a replaceable body
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What would you most like to see improved at your company?
Cheaper food in the company market
Review from Customer Support Dept
more bonuses
Review from Customer Support Dept