Alorica Employee Reviews
Out of 4750 Alorica employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping Alorica improve their work culture. The Legal team, with 94% positive reviews, reports the best experience at Alorica compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
working together and not giving up
Review from Customer Support Dept
Good place to work with
They are always their when I have a question.
They always guide us in every step of the way.
Was good managing her agents
What does the leadership team need to get better at?
People should be given greater opportunities for advancement and promotions. Additionally, they ought to have the flexibility to adjust their schedules as needed.
Time should be allotted for proper training. If there is going to be condensed training aside from the initial schedule, there should be people there to willingly help with materials not taught during training. They instead get smart and refuse help.
Communication, patience, virtue, and personability
Remove powertripping manager specially FRANCIS REGUA.
Review from Operations Dept
Showing their employees that they care and are appreciated instead of looking for every reason to not give performamce increases/!
Review from Customer Support Dept
What is the best part about your compensation package?
The HMO package and the meal allowance.
Insurance and schedule along with time off
The company pays fairly and provides a great health package
Bonus potential and ability to excel
Review from HR Dept
401k, Paid Time off, Discounted perks available.
Why do you feel undervalued and what would make you feel better about your compensation?
People should be given greater opportunities for advancement and promotions. Additionally, they ought to have the flexibility to adjust their schedules as needed.
The compensation for being a customer service representative is so low that I could barely get by.
Initial pay rate is a given. However, based on experience, consistency and going above wnd beyond your duties should be rewarded and taken into consideration.
they work you veery hard
Better pay with my employer
What are some of the best things about your team?
My team members are positive, helpful, and kind.
Review from Customer Support Dept
teaches their trainee well to developed
always willing to work and make sure everyone are on right task
Review from Customer Support Dept
Smart and we all work together fo make customers happy
Moving together as a team, altogether.
What do your coworkers need to improve and how could you work together better?
lack of communication between co works and upper management
better management and a true understanding in communication
Communication with management and the employees
I was forced to work with a woman who had mental break downs and would verbally harass us daily management never did anything about her and it impact my training quality.
every meeting would have been better in an email
What is most positive about the culture and environment at your company?
The other agents and the coaches are amazing! They make a great community
Review from Customer Support Dept
To be honest the work environment on the company is bad. The leadership are biased and favors people that they like.
Really feels like a family atmosphere where you are cared for and valued
We have teams that care and help each other
Review from HR Dept
Our activities in the sites, the MLBA (Making Lives Better at Alorica) non-profit.
What needs to change to make the company culture better?
better communication , very strict policies
Management being more understanding when it comes to a child's education
Everything needs to be changed
If I have to be deadnamed and mis gendered to work, I am not okay.
They need to value their employees
What did you like most about the interview process?
very easy and managers willing to help you
Review from Customer Support Dept
They give the most concise, considerate kind of interview questions that is open for employees ideas and of course open for the benefit for the company.
I think it pretty easy and fast.
Very automated and quick to get through
Good communication and clear instruction
Review from HR Dept
What would you improve about your company's interview process?
Be honest to applicants let them know you will underpay them and exploit them
They target young people because they are naive enough to stay for longer. Simply providing raises for quality agents who haven't had a chance for a promotion after years or some kind of incentive to staying you would think that would benefit everyone as more experienced agents mean better service
Dont mislead your candidates its wrong and unethical
Review from Customer Support Dept
Takes too long with little guidance
Not take all day for an interview
Review from Customer Support Dept
What makes you most happy at work?
The company concern and care about the mental health of the employees.
The people - everyone holds you up and really makes you valued
I feel accomplished when meeting difficult goals
Review from HR Dept
My leaders who support me everyday
My direct reports keep me going daily.
Review from HR Dept
What's going wrong and how can it be improved?
lack of communication with in departments
Customers always call in and complain about the untrained workers. Receiving different information every time they call in. Constantly being transferred to different/ wrong departments. All due to lack of training
Better training and realistic expectations. A system Update would do the company really well and more hands on calling.
Yes Just needs to do better overall
as my customers believe i am AT&T employee i am certain they would have a lower opinion of Alorica if they knew
What do you like best about your company?
Flexibility is a key benefit
Review from HR Dept
You feel at home cause we are Family.
Review from Finance Dept
The acceptance of my coworkers and feeling like my bosses actually care about me as a person instead of just a replaceable body
Review from Customer Support Dept
hiring department great environment moral
We all get along great as a team
Review from Sales Dept
What would you most like to see improved at your company?
Cheaper food in the company market
Review from Customer Support Dept
Communication between departments
Review from HR Dept
more bonuses
Review from Customer Support Dept