A
75/100
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
The other agents and the coaches are amazing! They make a great community
Review from Customer Support Dept
To be honest the work environment on the company is bad. The leadership are biased and favors people that they like.
Really feels like a family atmosphere where you are cared for and valued
We have teams that care and help each other
Review from HR Dept
Our activities in the sites, the MLBA (Making Lives Better at Alorica) non-profit.
Excellent work environment and i love working for Alorica
Partnership within my team and my direct management.
Review from HR Dept
Always working on positive reinforcement and looking for our needs
Review from Operations Dept
our philanthropy and how we help each other
Review from HR Dept
improved learnings and opportunities to come together with others
Review from HR Dept
My team and the employees
The diversity from which this organization was built.
Review from HR Dept
I like we continue to be part of social responsibilities
Review from Admin Dept
The open-door policy where I can share my concerns but also how to improve.
You feel the importance of giving to the supported charities and payroll makes it so simple to contribute that you forget you donate each pay cycle!
The affirmations that you can get through whatever hurdle you're going through when you start to have any type of doubts.
Coworker are nice and kind
I dont even know how to answer this
we get to grow together
Review from Customer Support Dept
the many engagement activities we have
What needs to change to make the company culture better?
better communication , very strict policies
Management being more understanding when it comes to a child's education
Everything needs to be changed
If I have to be deadnamed and mis gendered to work, I am not okay.
They need to value their employees
Pay more and do better
There are a lot of things need to change to be honest. Ask at least the worker in Alorica
Review from Customer Support Dept
Pressuring employees to sale when they aren't comfortable doing so and threatening to fire them if sales quotas arent met
They need to educate about discrimination. They need to not get involved in peoples personal lives. They need to compensate people for work done and resources used. They need to be honest.
First, they need to follow EEOC federal guidlines on discrimination. Second, they need to quit making people work off the clock.
Be honest and stop hiring criminals to be toxic to hard-working employee
get rid of bad management that's produced by political employment/promotion
Complete overhaul of management. Very unprofessional and short tempers.
Improve communication with everyone. From highest level to lowest level.
Walk the talk be genuine.. Substance and conviction and not just because it's the trend.
The system needs restructuring, completely. From the tangled phone lines, to the management that cares more about numbers than the people supplying those numbers. Rip it all out, start anew.
Review from Customer Support Dept
Talk is cheap, if employees are important, pay and benefits will reflect that. Quit telling us to always "Do the right thing". This is the shadiest company I have ever worked for. They figure out every possible way to cheat their employees while bragging themselves up.
Collaboration, team building, synergy and fair compensation
Review from Finance Dept
The culture in my workplace needs to change
Leadership and Management needs to show more support and more visibility
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