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Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
Alorica Company Culture
Alorica Culture
This score is derived from employee ratings & reviewsChoice Employer
A
4.6/5
Alorica CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Mike Clifton and Max Schwendner
79 /100
See More
Diversity at Alorica
Top 10%Top 10% of Similar Size Companies on Comparably
A
Diverse employees at Alorica have rated Team, Meetings, and Work Culture as the highest categories they have scored
Women at Alorica
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Women at Alorica have rated Team, Work Culture, and Meetings as the highest categories they have scored
Alorica eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 15%Top 15% of Similar Size Companies on Comparably
Recommend to a Friend?
32
Alorica employees are 32% more likely to recommend Alorica as a great place to work
| 57% | Promoters |
|---|---|
| 18% | Passives |
| 25% | Detractors |
Working at Alorica
Working at Alorica is rated highly by 3087 employees, across various culture dimensions. Alorica employees are most satisfied about CEO Rating, Executive Team, and Manager categories, putting Alorica’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 30% compared to other companies in Los Angeles. See below in detail how working at Alorica was rated by employees.
Overall Company Culture at Alorica
A
Overall Company Culture at Alorica is rated A
Last updated 8 days ago
Top
10%
Alorica ranks in the Top 10% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Alorica Employee Reviews
Out of 4750 Alorica employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping Alorica improve their work culture.
| Positive Reviews | 84% |
|---|---|
| Constructive Feedback | 16% |
Positive Reviews From Alorica Employees
- What is most positive about the culture and environment at your company?The other agents and the coaches are amazing! They make a great community
- What are some of the best things about your team?My team members are positive, helpful, and kind.
- What are some of the best things about your team?teaches their trainee well to developed
Constructive Feedback From Alorica Employees
- Why do you feel undervalued and what would make you feel better about your compensation?People should be given greater opportunities for advancement and promotions. Additionally, they ought to have the flexibility to adjust their schedules as needed.
- Why do you feel undervalued and what would make you feel better about your compensation?The compensation for being a customer service representative is so low that I could barely get by.
- What does the leadership team need to get better at?People should be given greater opportunities for advancement and promotions. Additionally, they ought to have the flexibility to adjust their schedules as needed.
Alorica Company Information
Alorica Company Overview
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com.
Alorica was founded in 1999 and its current CEO is Mike Clifton and Max Schwendner. Since its inception 27 years ago, Alorica has grown to 100000 employees.
Alorica Mission, Vision & Values
Alorica Mission Statement
At Alorica, our mission is simple: to deliver insanely great customer experiences. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions.
Alorica Values
- Be Bold
- Be True
- Be Connected
- Be Relentless
Sustainability and Corporate Social Responsibility at Alorica
Our sustainability motto is "Earth is All We Have – There is No Plan(et) B"
SUSTAINABILITY – We prohibit practices that harm ecosystems by looking for ways to minimize the use of natural resources and maintaining recycling programs.
CARBON FOOTPRINT – We adhere to strict heating, cooling and electricity-consumption targets, and have established a Work-at-Home program of 3,000+ employees, reducing carbon emissions by nearly 10,000 metric tons per year.
WASTE – We make sure to keep bleach, plastics and other harmful products out of landfills, and partner with specialized vendors to properly recycle e-waste.
OUR STORY
Alorica was founded with a single vision – to make lives better… one interaction at a time. In 2015, we decided to truly take this idea to heart, and launched a non-profit that does exactly that – makes lives better – for local causes and individuals.
It’s a privilege and a joy to support our global team, and their communities, through Making Lives Better with Alorica (MLBA) – and we are honored to Share the Love.
POWER TO OUR PEOPLE
MLBA takes the traditional approach to corporate philanthropy and turns it on its head. Instead of corporate headquarters deciding where to give charitable contributions, we empower each of our many employee-led Chapters across the United Sates, Canada, Philippines, Bulgaria, Honduras, Mexico, Guatemala and Panama to support the local causes and individuals that matter most to them.
Along with offering support and encouragement at every touchpoint of the organization, Alorica provides the administrative resources required to fuel this giving program as part of its corporate social responsibility initiative. MLBA Chapters are led by a local Board, made up of Alorica employees at each site who ultimately decide how to allocate funds. Each Chapter coordinates fundraisers, volunteer activities and donation drives, and then decides how to award 100% of every dollar raised.
A HISTORY OF COMPASSION
From its earliest days, Alorica’s Executive Chairman, Andy Lee, would hear incredible, personal stories from our team members as he toured sites around the world. Stories of need. Of adversity. Of resilience and overcoming obstacles.
Moved by the tales, he knew that Alorica had to stand for more than just insanely great customer service. He wanted a way to empower our teams around the world to help in their own communities – and to come together as one in times of natural disasters and other dire circumstances.
And so, MLBA was born – embracing the notion that family takes care of family. Since then, Alorica – along with the status quo of corporate giving – have been forever changed.
To learn more about MLBA, visit livesbetter.org
| Headquarter | 5161 California Ave Irvine, CA 92617 United States of America |
|---|---|
| Website | www.alorica.com |
| Founding Date | 1999 |
| Tel | (866)256-7422 |
| Company Status | Private |
| Jobs | aloricajobs.com |
| Social Sites |
Alorica Competitors
Alorica competitors include TaskUs, Concentrix, VXI Global Solutions, and Sutherland Global Services. Alorica ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Alorica compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Alorica - Who We Are
At Alorica, there is nothing we value more than our people, which is why we take corporate social responsibility very seriously. See how we take care of one another and our communities through our Diversity, Equity, and Inclusion efforts, such as charitable giving, social impact, and more.
Alorica Honduras
Alorica Employees
Alorica has 100000 employees. 3087 employees at Alorica have reviewed Alorica across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 8 days ago.
Overall, the 3087 Alorica employees give their leadership a grade of A, or Top 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Alorica are generally satisfied with their total compensation at Alorica, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Alorica are pleased with their team. 3087 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Alorica are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Alorica believe the environment at Alorica is positive. Most Participants believe the pace of work at Alorica is comfortably fast. About 60% of the employees at Alorica work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Alorica are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Alorica employees generally work 9.0 hrs a day
Work Hours
A Day in the Life
Employees at Alorica report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Alorica have 0 meetings
Meetings
A Day in the Life
87% of Alorica employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Alorica employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
71% of Alorica employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Alorica employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
81% of Alorica employees call their work environment positive
Environment
Joining Alorica - Employee Onboarding
The prevailing opinion from employees about joining Alorica is that the company was prepared on their first day. Alorica employees concluded that their overall onboarding experience was positive. 82% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Alorica KPIs and OKRs
At Alorica 58% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Alorica's KPIs and OKRs is essential for its success. Out of 52 Alorica employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 33 have said yes.
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Featured Press for Alorica
Featured Articles
Alorica CEO & Leadership
79 /100
Alorica CEO Awards and Recognitions
Alorica’s CEO Mike Clifton and Max Schwendner started in this role in 2024. Mike’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 15% compared to the CEOs of all other companies in Los Angeles. With a high CEO score, Mike Clifton and Max Schwendner has won the Best CEOs for Women in 2022. In addition, Mike has garnered Best CEOs for Diversity in 2021 specifically for Diversity, making Alorica’s CEO one of the top rated CEOs by diverse employees. Alorica’s CEO is highly regarded especially by employees with the company for Over 10 Years, employees in the Marketing department, and employees in the Finance department. However, employees with the company for 2 to 5 Years, Non-Binary employees, and employees with the company for 5 to 10 Years have a less favorable view of the CEO and believe there is room for improvement. Compared to Alorica’s competitors, Mike Clifton and Max Schwendner ranks right above VXI Global Solutions CEO David Zhou. Under Clifton and Max Schwendner’s leadership, Alorica employee respondents are most happy about their Executive Team and the company’s Manager. Compensation and Perks And Benefits are two areas, according to respondents, where Alorica could stand to see real improvement.
Alorica Leadership
The Alorica Executive Team is rated an “A+” and led by CEO Mike Clifton and Max Schwendner, Co-CEO Max Schwendner, and Co-CEO Mike Clifton
Mike Clifton and Max Schwendner CEO / President
Mike Clifton, Co-Chief Executive Officer (CEO) Mike Clifton joined Alorica in 2021, and most recently, was the Chief... read more
Max Schwendner Co-CEO
Max Schwendner serves as the Co-CEO of Alorica.
Mike Clifton Co-CEO
Mike Clifton serves as the Co-CEO of Alorica.
Alorica Salaries
How much does Alorica pay?
How much do people at Alorica get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Alorica is $127,099, or $61 per hour, while the estimated median salary is $119,711, or $57 per hour.
At Alorica, the highest paid job is a General Counsel at $250,654 annually and the lowest is a Technical Support at $30,000 annually. Average Alorica salaries by department include: Marketing at $99,948, Design at $124,299, Operations at $81,707, and IT at $116,347. Half of Alorica salaries are above $119,711.
1479 employees at Alorica rank their Compensation in the Top 50% of similar sized companies in the US (based on 4431 ratings) while 1427 employees at Alorica rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 1468 ratings).
Salaries contributed from Alorica employees include job titles like Lead Engineer, Operations Manager, Technical Support, and CS Rep. Comparably data has a total of 4 salary records from Alorica employees.
Last updated 14 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $57k | $57k | 1st Percentile |
17th Percentile $90k | $90k | 17th Percentile |
33rd Percentile $118k | $118k | 33rd Percentile |
50th Percentile $158k | $158k | 50th Percentile |
67th Percentile $197k | $197k | 67th Percentile |
83rd Percentile $240k | $240k | 83rd Percentile |
100th Percentile $241k | $241k | 100th Percentile |
$127,099*
Average Compensation
$119,711*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Alorica Salaries by City
Alorica Salaries by Department
Diversity & Inclusion at Alorica
Diverse employees at Alorica score the company 78/100 across various culture categories, placing Alorica in the Top 10% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Alorica across various culture dimensions.
Doing the right thing and taking care of each other—that's who we are.,,Our TIDE program (Together for Inclusion, Diversity & Equity) isn't just a nice-to-have, it's how we put our values into action. We don't just talk about caring for people, we actually do it. Because it matters.,,We know how important it is to listen to our people because that's how real connections happen. Those connections help us create change and build an inclusive, respectful workplace where everyone can be their authentic self.,,Real Talk sessions are where Aloricans gather to discuss what matters most—diversity, inclusion, equity, gender bias, discrimination, and breaking down stereotypes. It’s the tough conversations where real progress happens.,,Our Women's Initiative Speaker Series showcases female leaders sharing insights to help women break through barriers personally and professionally.
Ranked Culture the Highest
Ranked Culture the Lowest
Alorica Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Alorica PTO
Alorica's PTO and Vacation policy typically gives 0-10 days off a year with 80% of employees expected to be work free while out of office. Paid Time Off is Alorica's 3rd most important benefit besides Healthcare when ranked by employees, with 28% of employees saying it is the most important benefit. Alorica's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
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Alorica Careers
Alorica Jobs
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Overview of Candidates Interested in Alorica on Comparably
Candidates By Department
All Industries | 33% | |
|---|---|---|
Customer Support | 26% | |
IT | 11% | |
HR | 7% | |
Operations | 7% | |
Other | 15% |
Candidates By Location
Los Angeles | 19% | |
|---|---|---|
Albuquerque | 7% | |
San Antonio | 7% | |
Austin | 7% | |
Beverly Hills | 4% | |
Other | 56% |
Alorica Internship Program
Acquiring a position in Alorica's Internship Program is generally does not offer internships. Why intern at Alorica? Employees are very happy at Alorica and rate their office perks as good. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Alorica employees say they’re never bored at work. Additionally, 49% have developed close friendships with their co-workers.
How difficult is it to get an internship at Alorica?
Customer Support
HR
Very Difficult0%
Somewhat Difficult9%
Not Difficult36%
Difficult0%
Does Not Offer Internships55%
Answered by 11 Customer Support Interns
Very Difficult20%
Somewhat Difficult0%
Not Difficult20%
Difficult0%
Does Not Offer Internships60%
Answered by 5 HR Interns
Frequently Asked Questions regarding Alorica
What is Alorica address?
Alorica location is at 5161 California Ave
Who is the CEO of Alorica?
Alorica CEO is Mike Clifton and Max Schwendner, their score by employees is 79
What is Alorica eNPS?
The eNPS for Alorica is 32
What is the salary for Account Executive in Alorica?
Account Executive average salary in the US is 73k
What are the salaries in the Operations in Alorica?
The average salaries for Operations in Alorica is 82k
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