A-
79/100
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
The company concern and care about the mental health of the employees.
The people - everyone holds you up and really makes you valued
I feel accomplished when meeting difficult goals
Review from HR Dept
My leaders who support me everyday
My direct reports keep me going daily.
Review from HR Dept
Awesome work environment and payment
Review from Operations Dept
problem solving each and every day
Review from HR Dept
Catching up with my team mates
Review from HR Dept
Thankful and grateful that I have work, especially pandemic hits few years back but ALORICA was able to transition to the WAH setup and still able to keep my job.
Review from IT Dept
The people in the organization, I know that is generic, but it is the truth.
Review from HR Dept
Team work and no micro managing.
Review from Admin Dept
The team I work for as we support each other.
Talking to people in general. I like to welcome and be welcoming.
My friends and the enviornment of alorica
You are empowered to do make a meaningful impact
Review from HR Dept
Being aboe to soeak with different customers
helping my clients on they every day inquiry
Review from Customer Support Dept
the network we have created among us is amazing
That I can feel at ease that there is support and that I can provide the best support as well
Teamwork, hardwork.nontoxic except FRANCIS REGUA
Review from Operations Dept
What's going wrong and how can it be improved?
lack of communication with in departments
Customers always call in and complain about the untrained workers. Receiving different information every time they call in. Constantly being transferred to different/ wrong departments. All due to lack of training
Better training and realistic expectations. A system Update would do the company really well and more hands on calling.
Yes Just needs to do better overall
as my customers believe i am AT&T employee i am certain they would have a lower opinion of Alorica if they knew
It needs to put people first and business second
The fact that they promised us permanent employment and not that they have fired us is unacceptable.
Review from Customer Support Dept
They won't do anything to improve
By not hiring every single person and actually looking for people who aren't just there for the check.
Get better management and care about your employees
Review from Customer Support Dept
Employees feel undervalued which makes us all want to find employment elsewhere
I was forced to work without compensation numerous times as well as use my resources such ad gas in my car without compensation for Alorica benefit. I was harrassed, insulted and lied about based on my religious beliefs. I was further harrassed and lied to when I reported the discrimination.
I was harrassed, terarized, discriminated, against, and abused by managment at Alorica. My complaint was largly ignored and they lied to and about me. I was forced to work off the clock and was never compensated for my time or resources used.
lying cheating con artists that will make your life a living hell
accounts and businesses are not lasting even before pandemic. this is due to non-deserving people in the managment.
The issue is the red tape of contracts between Alorica and which ever client they have. It seems like they are always trying to get the best deal for themselves and not actually thinking about any of their consumer or employees.
Too many green agents on the phones messing up orders and giving wrong info. Better training would help, but it's hard because turnover is high. The top brass needs to figure out a way to get good leadership in place and retain them so they can properly train the new agents.
Managers don't help at all
Review from Customer Support Dept
Train employees better would help.
Quality of service. Employee communications.
What do you like best about your company?
Flexibility is a key benefit
Review from HR Dept
You feel at home cause we are Family.
Review from Finance Dept
The acceptance of my coworkers and feeling like my bosses actually care about me as a person instead of just a replaceable body
Review from Customer Support Dept
hiring department great environment moral
We all get along great as a team
Review from Sales Dept
What would you most like to see improved at your company?
Cheaper food in the company market
Review from Customer Support Dept
Communication between departments
Review from HR Dept
more bonuses
Review from Customer Support Dept
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