91
out of 100
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
HR or Marketing? Claim Your Free Employer Account
Alorica Competitors
Alorica competitors include TaskUs, Concentrix, VXI Global Solutions, Sutherland Global Services and Cognizant Technology Solutions. Alorica ranks 2nd in Product Quality Score on Comparably vs its competitors. See below how Alorica compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
3rd
eNPS Rank
3rd
Gender Rank
3rd
Diversity Rank
3rd
Product Quality
2nd
NPS Rank
2nd
Pricing Rank
2nd
Customer Service
2nd
See Alorica Culture vs Competitors:
Alorica Competitors at a Glance
CEO Ratings Comparison
Alorica's CEO Score Ranks 3rd
2497 Employees at Alorica rate Mike Clifton and Max Schwendner a 79 out of 100, which ranks them 3rd below Concentrix's CEO,Chris Caldwell. Last rating was 4 days ago.
- 1st
Bryce MaddockTaskUs11635 Employees at TaskUs rate Bryce Maddock a 91 out of 100, which ranks them 1st out of Alorica's competitors. Last rating was 3 days ago.
- 2nd
Chris CaldwellConcentrix90out of 1001656 Employees at Concentrix rate Chris Caldwell a 90 out of 100, which ranks them 2nd out of Alorica's competitors. Last rating was today.
- 4th
David ZhouVXI Global Solutions71out of 100242 Employees at VXI Global Solutions rate David Zhou a 71 out of 100, which ranks them 4th out of Alorica's competitors. Last rating was 8 days ago.
- 5th
Brian HumphriesCognizant Technology Solutions69out of 100811 Employees at Cognizant Technology Solutions rate Brian Humphries a 69 out of 100, which ranks them 5th out of Alorica's competitors. Last rating was months ago.
- 6th
Dilip VellodiSutherland Global Services67out of 100264 Employees at Sutherland Global Services rate Dilip Vellodi a 67 out of 100, which ranks them 6th out of Alorica's competitors. Last rating was 8 days ago.
Product Quality Score Comparison
Alorica Ranks 2nd in Product Quality Score
227 Customers rate Alorica's Product Quality Score a 4/5, which ranks it 2nd against its competitors, below TaskUs.
NPS Comparison
Alorica Ranks 2nd in Net Promoter Score
263 Customers rate Alorica's Net Promoter Score a 25, which ranks it 2nd against its competitors, below TaskUs. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Alorica to a friend?”.
Pricing Score Comparison
Alorica Ranks 2nd in Pricing Score
200 Customers rate Alorica's Pricing Score a 3.9/5, which ranks it 2nd against its competitors, below TaskUs.
Customer Service Comparison
Alorica Ranks 2nd in Customer Service
180 Customers rate Alorica's Customer Service a 4/5, which ranks it 2nd against its competitors, below TaskUs.
Overall Culture Score Comparison
Alorica Ranks 3rd in Overall Culture Score
3087 Employees rate Alorica's Overall Culture a 77/100, which ranks it 3rd against its competitors, below Concentrix. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Alorica Ranks 3rd in Employee Net Promoter Score
2592 Employees rate Alorica's Employee Net Promoter Score a 32, which ranks it 3rd against its competitors, below Concentrix. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Alorica to a friend?”.
Gender Score Comparison
Alorica Ranks 3rd in Gender Score
490 Employees rate Alorica's Gender Score a 76/100, which ranks it 3rd against its competitors, below Concentrix. The Gender Score tracks how positively women rate their experience at Alorica.
Diversity Score Comparison
Alorica Ranks 3rd in Diversity Score
518 Employees rate Alorica's Diversity Score a 78/100, which ranks it 3rd against its competitors, below Concentrix. The Diversity Score tracks how positively diverse employees rate their experience at Alorica.
Rate your experience with Alorica
Anonymously Rate your Experience with Alorica×