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Alorica Claimed Company

Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more

EMPLOYEE PARTICIPANTS: 3087

TOTAL RATINGS: 28664

CEO: Mike Clifton and Max Schwendner

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Mike Clifton and Max Schwendner Alorica CEO Rating

Alorica's CEO, Mike Clifton and Max Schwendner, has 2532 employee ratings and a score of 79/100, placing them in the Top 5% of similar size companies on Comparably with 10,000+ Employees and Top 15% of other companies in Los Angeles. When breaking the CEO score down by factors such as department, gender, and ethnicity, we see that males at Alorica rate Mike Clifton and Max Schwendner higher than non-binary employees, giving the CEO a score of 79/100.

Last updated 6 days ago.

Where This Score Ranks Alorica's CEO Rating

TOP
5%
In the Top 5% of 1339 Similar Sized Companies on Comparably
TOP
15%
In the Top 15% of 403 Nearby Companies in Los Angeles
3rd
3rd place versus 5 competitors rated on Comparably

Aug

Sep

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Nov

Dec

A+79 / 100

Jan

Alorica CEO Mike Clifton and Max Schwendner Bio

Mike Clifton, Co-Chief Executive Officer (CEO)

Mike Clifton joined Alorica in 2021, and most recently, was the Chief Growth & Transformation Officer, responsible for the global sales organization and the company’s overall transformation strategy. With deep transformational leadership and technical experience, Mike delivered profitable growth by scaling highly effective sales & product development teams. Prior to that, he was the Chief Information and Digital Officer, where he led the IT organization including the design and delivery of Alorica’s digital technologies and strategies.

Mike brings a wealth of experience in technology, market and business development. As clients’ demand for outcomes requiring digitization, consultation and innovative business models grows, appointing a co-CEO with a sales background and deep technical experience across these domains is a unique Alorica advantage. Prior to Alorica, Mike served as Chief Information Officer and as Chief Innovation Technology Officer at Cognizant, one of the world’s leading professional services companies. He has also held C-level positions at Federal Home Loan Bank of Boston, Hanover Insurance Group, Nobilis Software as well as other organizations.

Mike graduated with a Bachelor of Science in Industrial Engineering at the University of Massachusetts. Additionally, he earned an Advanced Certificate for Executives (ACE) in Management, Innovation and Technology from the Sloan School of Management at the Massachusetts Institute of Technology.

Max Schwendner, Co-Chief Executive Officer (CEO)

Max Schwendner has been a member of Alorica’s executive team since 2019, serving more recently as Chief Financial Officer & President of Alorica Global Services overseeing Finance, IT, Legal, Pricing, and other Corporate teams. Under Max’s leadership, Alorica has achieved its strongest financial positioning in many years and has developed extensive relationships across the private and public capital markets.

Max brings to the table years of expertise in Corporate Finance, Investor Relations, and Operations. With clients increasingly pursuing creative deals and structures, appointing a co-CEO with deep financial and operational expertise across our business enables us to adapt to changing needs and an evolving competitive landscape. Prior to Alorica, Max spent over a decade on Wall Street – primarily at J.P. Morgan – where he held leadership roles within its Investment Bank and Private Equity divisions. During his tenure at J.P. Morgan, Max was actively involved with Alorica following its merger with EGS in 2016 and served on Alorica’s Board of Directors.

Max graduated Summa Cum Laude from Lehigh University with a Bachelor of Science in Finance and Accounting.

Who Ranks Alorica's CEO Rating the Highest?

Tenure - Over 10 Years 88/100

Department - Marketing 87/100

Department - Finance 87/100

Who Ranks Alorica's CEO Rating the Lowest?

Tenure - 2 to 5 Years 43/100

Gender - Non-Binary 51/100

Tenure - 5 to 10 Years 62/100

Alorica CEO Mike Clifton and Max Schwendner At a Glance

The CEO score provides an understanding of how employees feel about the CEO’s leadership style and effectiveness at Alorica.

Based on 2532 ratings, Mike Clifton and Max Schwendner ranks right below TaskUs' CEO, Bryce Maddock.

Alorica's CEO is highly regarded by employees who have been at the company Over 10 Years, the Marketing department, and the Finance department. However, employees who have been at the company 2 to 5 Years, Non-Binary employees, and employees who have been at the company 5 to 10 Years have a less favorable view of the CEO and believe there is room for improvement. Overall, the CEO score has remained stable over the last 90 days.