Comparably Awards

Alorica Claimed Company

Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more

EMPLOYEE PARTICIPANTS: 3087

TOTAL RATINGS: 28664

CEO: Mike Clifton and Max Schwendner

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Alorica's Management Ratings

Based on 1833 ratings, Alorica employees rate their manager an "A+" or 81/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from Alorica employee feedback to questions like “How often do you get valuable feedback on how to improve at work?” and “How would you rate your manager?” Alorica's management structure can vary according to department, and scores are broken out accordingly, with Marketing department ranking the managers the highest at 91/100.

Last updated 11 days ago.

Where This Score Ranks Alorica's Manager

TOP
5%
In the Top 5% of 1261 Similar Sized Companies on Comparably
TOP
20%
In the Top 20% of 345 Nearby Companies in Los Angeles
3rd
3rd place versus 5 competitors rated on Comparably

Jul

Aug

Sep

Oct

Nov

A+81 / 100

Jan

Who Ranks Alorica's Manager the Highest?

Department - Marketing 91/100

Department - Admin 88/100

Department - Business Development 88/100

Who Ranks Alorica's Manager the Lowest?

Gender - Non-Binary 46/100

Tenure - 2 to 5 Years 51/100

Tenure - 1 to 2 Years 64/100

Alorica Manager At a Glance

Alorica's Manager score is in 3rd place compared to their competitors which include TaskUs, Concentrix, Sutherland Global Services, VXI Global Solutions, and Cognizant Technology Solutions. Their competitor, TaskUs, is ranked right above Alorica. The company is in the Top 5% of similar sized companies on Comparably.

At Alorica, the Marketing department and the Admin department feel the most supported and have the best experience with their manager. However, Non-Binary employees and employees who have been at the company 2 to 5 Years think differently and have the least favorable experience with their manager at Alorica.