eNPS at Alorica | Comparably
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Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
EMPLOYEE
PARTICIPANTS
3087
TOTAL
RATINGS
28664
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eNPS at Alorica

Alorica's Employee Net Promoter Score (eNPS) is 32, as rated by 2592 employees. Employee Net Promoter Score tracks Alorica employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at Alorica to a friend? Today, 57% of Alorica employees would encourage their friends to become coworkers, whereas 18% are neutral and 25% would not recommend working at Alorica to their friends.

Last updated 6 days ago.

Where This Score Ranks Alorica's eNPS

  • TOP
    15%

    In the Top 15% of 1261 Similar Sized Companies on Comparably

  • TOP
    30%

    In the Top 30% of 354 Nearby Companies in Los Angeles

  • 3rd

    3rd place versus 5 competitors rated on Comparably

33
Aug
33
Sep
33
Oct
33
Nov
33
Dec
32
Jan
  • Promoters
  • Passives
  • Detractors
Who Ranks Alorica's eNPS the Highest?
Department - Customer Success 65/100
Department - Operations 62/100
Ethnicity - Hispanic or Latino 58/100
Who Ranks Alorica's eNPS the Lowest?
Tenure - 2 to 5 Years -64/100
Gender - Non-Binary -57/100
Tenure - 1 to 2 Years -29/100

Alorica eNPS At a Glance

Alorica employees are more likely to recommend Alorica as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

The Customer Success department and the Operations department provided the highest scores when answering the question, “On a scale from 0-10, how likely are you to recommend working at Alorica to a friend?” Based on 2592 ratings, Alorica ranks 3rd place versus its 5 competitors and is right below TaskUs.

Compared to other companies in Los Angeles, Alorica falls into the Top 30% of 354 companies. The last rating was provided 6 days ago.

Alorica's eNPS Trendline

  • Alorica33
  • Other Companies in Los Angeles
  • Similar Size on Comparably

Alorica's eNPS Rank Against Similar Sized Companies on Comparably

TOP
15%

Alorica ranks in the Top 15% of other companies on Comparably with 10,000+ Employees for eNPS Score.

  1. BRINK
    33
  2. Analog Devices
    33
  3. DTE Energy
    33
  4. Alorica
    32
  5. Chick-fil-A
    32
  6. Enterprise Rent-A-Car
    32
  7. Outback Steakhouse
    32

Alorica's eNPS Rank Against Other Companies Nearby

TOP
30%

Alorica ranks in the Top 30% of other companies in Los Angeles for eNPS Score.

  1. SteelHouse
    33
  2. Vertical Mass
    33
  3. Alteryx
    33
  4. Alorica
    32
  5. MomentFeed
    32
  6. COLORE ART
    32
  7. HONK
    32

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