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Alorica Company Culture
Culture Score
This score is derived from employee ratings & reviewsChoice Employer
A
4.6/5
Awards
CEO Score
Top 5%Top 5% of Similar Size Companies on Comparably
Greg Haller
81 /100
Alorica Mission, Vision & Values
Are your company's goals clear, and are you invested in them?
Mission Statement
At Alorica, our mission is simple: to deliver insanely great customer experiences. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions.
Values
- Be Bold
- Be True
- Be Connected
- Be Relentless
Alorica Culture At a Glance
1861 employees at Alorica have reviewed Alorica across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.
Overall, the 1861 Alorica employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Alorica are generally satisfied with their total compensation at Alorica, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Alorica are extremely happy with their team. 1861 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Alorica are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Alorica believe the environment at Alorica is positive. Most Participants believe the pace of work at Alorica is comfortably fast. About 56% of the employees at Alorica work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Alorica are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Company Information
- Address
- 5161 California Ave
Irvine, CA 92617
United States of America
- Website
- www.alorica.com
- Founded
- 1999
- Social sites
Company Description
Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partners with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 15 countries worldwide. To learn more, visit www.alorica.com.
Key Executives
Name & Title
Bio
Greg Haller
CEO / President
Greg is a senior executive with nearly 30 years of experience and a proven track record of delivering benchmark results and driving shareholder value. Buoyed by a foundation of strategic thinking and operational excellence, Greg is passionate about driving business forward by attracting and developing the best talent, motivating that talent to deliver on their potential and finding new and innovative ways to create world-class customer and employee experiences.
Greg oversees all functional areas at Alorica. In addition to managing day-to-day operations, he is responsible for maintaining and enhancing alignment across each department. Greg first started at Alorica in 2018 as Chief Operating Officer.
Prior to Alorica, Greg was with Verizon Wireless for 29 years, having served in various leadership roles, such as President of the Western Area and President of Enterprise and Government Markets. Through his longstanding tenure at Verizon, he led Operations, Sales, Marketing and Advanced Solutions as well as Consumer Product Portfolio and Pricing.
Greg received his bachelor’s degree in business administration from Wittenberg University in Springfield, Ohio.
Mark McDermott
Senior Vice President Client Solutions - Technology Vertical
Mark McDermott serves as the Senior Vice President Client Solutions - Technology Vertical of Alorica. Mark started at Alorica in July of 2018. Mark currently resides in the Greater Chicago Area.
Jean-Paul Calabio
VP, Chief Information Security Officer
Jean-Paul Calabio serves as the VP, Chief Information Security Officer of Alorica. Jean-Paul started at Alorica in December of 2018. Jean-Paul currently resides in the Orange County, California Area.
Joyce Lee
Chief Culture Officer
Joyce Lee serves as the Chief Culture Officer of Alorica. Joyce started at Alorica in March of 2016. Joyce currently resides in the Orange County, California Area.
Mark Wang
Chief Data Scientist
Mark Wang serves as the Chief Data Scientist of Alorica. Mark started at Alorica in May of 2016. Mark currently resides in the Greater Los Angeles Area.
Bhaskar Menon
Chief Transformation Officer
Bhaskar Menon serves as the Chief Transformation Officer of Alorica. Bhaskar started at Alorica in July of 2018. Bhaskar currently resides in the Greater New York City Area.
John Nicholas
Divisional Vice President, Operations
John Nicholas serves as the Divisional Vice President, Operations of Alorica. John started at Alorica in January of 2015. John currently resides in the Houston, Texas Area.
Gregory Hopkins
EVP and Chief Client Officer
Gregory Hopkins serves as the EVP and Chief Client Officer of Alorica. Gregory started at Alorica in July of 2016. Gregory currently resides in the Greater Denver Area.
Eddie Vaca
Global Vice President
Eddie Vaca serves as the Global Vice President of Alorica. Eddie started at Alorica in September of 2012. Eddie currently resides in the Miami/Fort Lauderdale Area.
Bob Schlotfelt
Senior Director Global Information Security
Bob Schlotfelt serves as the Senior Director Global Information Security of Alorica. Bob started at Alorica in August of 2017. Bob currently resides in the Orange County, California Area.
HR Leaders
Name & Title
Bio
Jeff Luttrell
Senior Director of Talent Acquisition
Jeff Luttrell serves as the Senior Director of Talent Acquisition of .
Penny Richard
Human Resources Director/Sr. HR Generalist
Penny Richard serves as the Human Resources Director/Sr. HR Generalist of .
Helen Johnson
Human Resources Director
Helen Johnson serves as the Human Resources Director of .
Judeanne Fado
Director of Human Resources
Judeanne Fado serves as the Director of Human Resources of .
Daniela Caporella
Benefits Manager
Daniela Caporella serves as the Benefits Manager of Alorica. Daniela currently resides in the Orlando, Florida Area.
Emily Kilgore
Deputy General Counsel - Employment/ Diversity & Inclusion Officer
Emily Kilgore serves as the Deputy General Counsel - Employment/ Diversity & Inclusion Officer of Alorica. Emily currently resides in the Phoenix, Arizona Area.
Gail Rothschild
Director HR Analytics
Gail Rothschild serves as the Director HR Analytics of Alorica. Gail currently resides in the Miami/Fort Lauderdale Area.
Brett Hendren
Director of Talent Acquisition
Brett Hendren serves as the Director of Talent Acquisition of Alorica. Brett currently resides in the Phoenix, Arizona Area.
Marcy Sumner
Director, Talent Acquisition Business Partner
Marcy Sumner serves as the Director, Talent Acquisition Business Partner of Alorica. Marcy currently resides in the Greater Minneapolis-St. Paul Area.
Cynthia Hudson
HR Director Employee Relations and Lighthouse Operations
Cynthia Hudson serves as the HR Director Employee Relations and Lighthouse Operations of Alorica. Cynthia currently resides in the Tampa/St. Petersburg, Florida Area.
Elena Tijerina
HR Generalist
Elena Tijerina serves as the HR Generalist of Alorica. Elena currently resides in the San Antonio, Texas Area.
Stephanie Reid
Human Resource Manager
Stephanie Reid serves as the Human Resource Manager of Alorica. Stephanie currently resides in the Greater Atlanta Area.
Terri Erickson
Human Resources Generalist
Terri Erickson serves as the Human Resources Generalist of Alorica. Terri currently resides in the Spokane, Washington Area.
Tamela Burks
Human Resources Generalist
Tamela Burks serves as the Human Resources Generalist of Alorica. Tamela currently resides in the Montgomery, Alabama Area.
Harry Schultz
Human Resources Manager
Harry Schultz serves as the Human Resources Manager of Alorica. Harry currently resides in the Tulsa, Oklahoma Area.
Dana Blakesley
Human Resources Supervisor
Dana Blakesley serves as the Human Resources Supervisor of Alorica. Dana currently resides in the Spokane, Washington Area.
Shari Cornish
Regional HR Director
Shari Cornish serves as the Regional HR Director of Alorica. Shari currently resides in the Orlando, Florida Area.
Susannah Lawler
Regional HR Sr. Manager
Susannah Lawler serves as the Regional HR Sr. Manager of Alorica. Susannah currently resides in the Boise, Idaho Area.
Yvonne Valdes
Regional Senior Talent Acquisition Manager (Remote)
Yvonne Valdes serves as the Regional Senior Talent Acquisition Manager (Remote) of Alorica. Yvonne currently resides in the Tampa/St. Petersburg, Florida Area.
Andrea Abdelnour
Senior Talent Acquisition Recruiter
Andrea Abdelnour serves as the Senior Talent Acquisition Recruiter of Alorica. Andrea currently resides in the Miami/Fort Lauderdale Area.
BROOKE EMMELMAN
Senior Talent Acquisition Specialist
BROOKE EMMELMAN serves as the Senior Talent Acquisition Specialist of Alorica. BROOKE currently resides in the Lafayette, Indiana Area.
Karly Jandoc
Sr. Director of Talent Acquisition
Karly Jandoc serves as the Sr. Director of Talent Acquisition of Alorica. Karly currently resides in the Dallas/Fort Worth Area.
Hector Martin
Sr. Human Resources Generalist
Hector Martin serves as the Sr. Human Resources Generalist of Alorica. Hector currently resides in the Miami/Fort Lauderdale Area.
Lois Padgett
Sr. Talent Acquisition Recruiter
Lois Padgett serves as the Sr. Talent Acquisition Recruiter of Alorica. Lois currently resides in the Greater Omaha Area.
Danielle McCaffrey
Talent Acquisition Business Partner
Danielle McCaffrey serves as the Talent Acquisition Business Partner of Alorica. Danielle currently resides in the Greater Salt Lake City Area.
Jeff Smith
Senior Director of Talent Acquisition North America
Jeff Smith serves as the Senior Director of Talent Acquisition North America of Alorica. Jeff currently resides in the Orlando, Florida Area.
Jackie Chabot
Sr. Director, Corporate Talent Acquisition
Jackie Chabot serves as the Sr. Director, Corporate Talent Acquisition of Alorica. Jackie currently resides in the Dallas/Fort Worth Area.
Teri Morse
Vice President Talent Acquisition
Teri Morse serves as the Vice President Talent Acquisition of Alorica. Teri currently resides in the Greater Chicago Area.
Veronica Hudson
HR Generalist
Veronica Hudson serves as the HR Generalist of Alorica. Veronica currently resides in the Greater Pittsburgh Area.
Shannon Johnson
HR Generalist
Shannon Johnson serves as the HR Generalist of Alorica. Shannon currently resides in the Corpus Christi, Texas Area.
Alorica Employee Reviews
Positive Reviews from Employees
What do you like best about the leadership team?
very patient and very understanding
What did you like most about the interview process?
the multistage interview was engaging
They are very friendly when interviewing you. They draw a very good picture of the company culture. They provide details about benefits of being part of, time frames to gain them all, and so one. But they still have a very high employee rotation.
Constructive Feedback from Employees
What's going wrong and how can it be improved?
as my customers believe i am AT&T employee i am certain they would have a lower opinion of Alorica if they knew
What do your coworkers need to improve and how could you work together better?
every meeting would have been better in an email
Why do you feel undervalued and what would make you feel better about your compensation?
no raises in 5 years. company sent employees to work at home, with no compensation for space, electricity or connection. While the business saved thousands on rent and facilities costs.
A Day in the Life
A Day in the Life
Alorica employees generally work 9.1 hrs a day
Work Hours
A Day in the Life
Employees at Alorica report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Alorica have 0 meetings
Meetings
A Day in the Life
89% of Alorica employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Alorica employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
70% of Alorica employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Alorica employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
83% of Alorica employees call their work environment positive
Environment
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Curious about what work's like at Alorica?
Anonymously Ask Alorica Employees Any Question
Anonymous Q&A with Alorica EmployeesMost Recent Q&A
How would you compare interviewing at Alorica to other places you've interviewed?
Very easy
Who did you meet with during your interview? And how long did it take to hear back from Alorica?
The finance supervisor and it takes about 3 days
How long do the interviews usually take at Alorica?
20 to 30 minutes
What benefits does Alorica provide?
Benefits are terrible and overpriced
What was the most difficult question that was asked during your interview at Alorica?
why you resigned on your previous employer.
What's the Customer Support team like at Alorica?
Very Helpful
How would you compare interviewing at Alorica to other places you've interviewed?
Very easy
Who did you meet with during your interview? And how long did it take to hear back from Alorica?
The finance supervisor and it takes about 3 days
How long do the interviews usually take at Alorica?
20 to 30 minutes
What benefits does Alorica provide?
Benefits are terrible and overpriced
What was the most difficult question that was asked during your interview at Alorica?
why you resigned on your previous employer.
What's the Customer Support team like at Alorica?
Very Helpful
Top
5%
Leadership Score
In the Top 5% of similar sized companies on Comparably
80
out of 100
Executive rating?
81
out of 100
CEO rating?
84
out of 100
Manager rating?
Top
40%
Compensation Score
In the Top 40% of similar sized companies on Comparably
Paid fairly?
Satisfied with benefits?
Top
5%
Team Score
In the Top 5% of similar sized companies on Comparably
Coworker interaction?
85
out of 100
Quality of coworkers?
Top
15%
Environment Score
In the Top 15% of similar sized companies on Comparably
7 or less
6%
8
50%
10
32%
12
6%
More than 12
6%
Work hours per day?
Extremely fast
32%
Comfortably fast
45%
Moderate
19%
A bit slow
2%
Bureaucratic
2%
Pace at work?
Positive
83%
Negative
17%
Positive work environment?
Top
10%
Outlook Score
In the Top 10% of similar sized companies on Comparably
This category score has been trending down -1% since last month
81
out of 100
Future outlook?
Fantastic
31%
Good
44%
Neutral
17%
Bad
4%
Terrible
4%
Customer perception?
Excited going to work?
Gender Score How positively women rate their overall experience at Alorica
Alorica currently ranks in the Top 15% of similarly sized companies on Comparably
Diversity Score How positively minorities rate their overall experience at Alorica
Alorica currently ranks in the Top 10% of similarly sized companies on Comparably
eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 10%Top 10% of Similar Size Companies on Comparably
38
eNPS Score
| 59% | Promoters |
|---|---|
| 20% | Passives |
| 21% | Detractors |
Alorica Competitors Video
Alorica Competitors
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Office Perks
- Company Social Outings
- Unique Office Space
- Work From Home Policy
Featured Press for Alorica
Featured Articles
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