HR or Marketing?Claim Your Free Employer Account
Alorica Claimed Company

Alorica Company Culture

Culture Score

This score is derived from employee ratings & reviews
Choice Employer
A
4.6/5

Awards

Best Operations Teams of 2022Best Operations Teams of 2022
Best Company for Diversity 2021 (Large Companies)Best Company for Diversity 2021 (Large Companies)
Best Company for Women 2021 (Large Companies)Best Company for Women 2021 (Large Companies)
Best CEOs for Diversity 2021 (Large Companies)Best CEOs for Diversity 2021 (Large Companies)

CEO Score

Top 5%Top 5% of Similar Size Companies on Comparably
Greg Haller Alorica's CEO
Greg Haller
81 /100

Alorica Mission, Vision & Values

Are your company's goals clear, and are you invested in them?

Mission Statement

At Alorica, our mission is simple: to deliver insanely great customer experiences. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions.

Values

  • Be Bold
  • Be True
  • Be Connected
  • Be Relentless

Alorica Culture At a Glance

1861 employees at Alorica have reviewed Alorica across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 1861 Alorica employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Alorica are generally satisfied with their total compensation at Alorica, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Alorica are extremely happy with their team. 1861 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Alorica are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Alorica believe the environment at Alorica is positive. Most Participants believe the pace of work at Alorica is comfortably fast. About 56% of the employees at Alorica work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Alorica are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Company Information

Address
5161 California Ave
Irvine, CA 92617
United States of America
Website
www.alorica.com
Founded
1999
Social sites

Company Description

Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partners with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 15 countries worldwide. To learn more, visit www.alorica.com.

Key Executives

Name & Title
Bio
Greg Haller  CEO / President
Greg Haller
CEO / President
Greg is a senior executive with nearly 30 years of experience and a proven track record of delivering benchmark results and driving shareholder value. Buoyed by a foundation of strategic thinking and operational excellence, Greg is passionate about driving business forward by attracting and developing the best talent, motivating that talent to deliver on their potential and finding new and innovative ways to create world-class customer and employee experiences. Greg oversees all functional areas at Alorica. In addition to managing day-to-day operations, he is responsible for maintaining and enhancing alignment across each department. Greg first started at Alorica in 2018 as Chief Operating Officer. Prior to Alorica, Greg was with Verizon Wireless for 29 years, having served in various leadership roles, such as President of the Western Area and President of Enterprise and Government Markets. Through his longstanding tenure at Verizon, he led Operations, Sales, Marketing and Advanced Solutions as well as Consumer Product Portfolio and Pricing. Greg received his bachelor’s degree in business administration from Wittenberg University in Springfield, Ohio.
Mark McDermott  Senior Vice President Client Solutions - Technology Vertical
Mark McDermott
Senior Vice President Client Solutions - Technology Vertical
Mark McDermott serves as the Senior Vice President Client Solutions - Technology Vertical of Alorica. Mark started at Alorica in July of 2018. Mark currently resides in the Greater Chicago Area.
Jean-Paul Calabio  VP, Chief Information Security Officer
Jean-Paul Calabio
VP, Chief Information Security Officer
Jean-Paul Calabio serves as the VP, Chief Information Security Officer of Alorica. Jean-Paul started at Alorica in December of 2018. Jean-Paul currently resides in the Orange County, California Area.
Joyce Lee  Chief Culture Officer
Joyce Lee
Chief Culture Officer
Joyce Lee serves as the Chief Culture Officer of Alorica. Joyce started at Alorica in March of 2016. Joyce currently resides in the Orange County, California Area.
Mark Wang  Chief Data Scientist
Mark Wang
Chief Data Scientist
Mark Wang serves as the Chief Data Scientist of Alorica. Mark started at Alorica in May of 2016. Mark currently resides in the Greater Los Angeles Area.
Bhaskar Menon  Chief Transformation Officer
Bhaskar Menon
Chief Transformation Officer
Bhaskar Menon serves as the Chief Transformation Officer of Alorica. Bhaskar started at Alorica in July of 2018. Bhaskar currently resides in the Greater New York City Area.
John Nicholas  Divisional Vice President, Operations
John Nicholas
Divisional Vice President, Operations
John Nicholas serves as the Divisional Vice President, Operations of Alorica. John started at Alorica in January of 2015. John currently resides in the Houston, Texas Area.
Gregory Hopkins  EVP and Chief Client Officer
Gregory Hopkins
EVP and Chief Client Officer
Gregory Hopkins serves as the EVP and Chief Client Officer of Alorica. Gregory started at Alorica in July of 2016. Gregory currently resides in the Greater Denver Area.
Eddie Vaca  Global Vice President
Eddie Vaca
Global Vice President
Eddie Vaca serves as the Global Vice President of Alorica. Eddie started at Alorica in September of 2012. Eddie currently resides in the Miami/Fort Lauderdale Area.
Bob Schlotfelt  Senior Director Global Information Security
Bob Schlotfelt
Senior Director Global Information Security
Bob Schlotfelt serves as the Senior Director Global Information Security of Alorica. Bob started at Alorica in August of 2017. Bob currently resides in the Orange County, California Area.

HR Leaders

Name & Title
Bio
Jeff Luttrell  Senior Director of Talent Acquisition
Jeff Luttrell
Senior Director of Talent Acquisition
Jeff Luttrell serves as the Senior Director of Talent Acquisition of .
Penny Richard  Human Resources Director/Sr. HR Generalist
Penny Richard
Human Resources Director/Sr. HR Generalist
Penny Richard serves as the Human Resources Director/Sr. HR Generalist of .
Helen Johnson  Human Resources Director
Helen Johnson
Human Resources Director
Helen Johnson serves as the Human Resources Director of .
Judeanne Fado  Director of Human Resources
Judeanne Fado
Director of Human Resources
Judeanne Fado serves as the Director of Human Resources of .
Daniela Caporella  Benefits Manager
Daniela Caporella
Benefits Manager
Daniela Caporella serves as the Benefits Manager of Alorica. Daniela currently resides in the Orlando, Florida Area.
Emily Kilgore  Deputy General Counsel - Employment/ Diversity & Inclusion Officer
Emily Kilgore
Deputy General Counsel - Employment/ Diversity & Inclusion Officer
Emily Kilgore serves as the Deputy General Counsel - Employment/ Diversity & Inclusion Officer of Alorica. Emily currently resides in the Phoenix, Arizona Area.
Gail Rothschild  Director HR Analytics
Gail Rothschild
Director HR Analytics
Gail Rothschild serves as the Director HR Analytics of Alorica. Gail currently resides in the Miami/Fort Lauderdale Area.
Brett Hendren  Director of Talent Acquisition
Brett Hendren
Director of Talent Acquisition
Brett Hendren serves as the Director of Talent Acquisition of Alorica. Brett currently resides in the Phoenix, Arizona Area.
Marcy Sumner  Director, Talent Acquisition Business Partner
Marcy Sumner
Director, Talent Acquisition Business Partner
Marcy Sumner serves as the Director, Talent Acquisition Business Partner of Alorica. Marcy currently resides in the Greater Minneapolis-St. Paul Area.
Cynthia Hudson  HR Director Employee Relations and Lighthouse Operations
Cynthia Hudson
HR Director Employee Relations and Lighthouse Operations
Cynthia Hudson serves as the HR Director Employee Relations and Lighthouse Operations of Alorica. Cynthia currently resides in the Tampa/St. Petersburg, Florida Area.
Elena Tijerina  HR Generalist
Elena Tijerina
HR Generalist
Elena Tijerina serves as the HR Generalist of Alorica. Elena currently resides in the San Antonio, Texas Area.
Stephanie Reid  Human Resource Manager
Stephanie Reid
Human Resource Manager
Stephanie Reid serves as the Human Resource Manager of Alorica. Stephanie currently resides in the Greater Atlanta Area.
Terri Erickson  Human Resources Generalist
Terri Erickson
Human Resources Generalist
Terri Erickson serves as the Human Resources Generalist of Alorica. Terri currently resides in the Spokane, Washington Area.
Tamela Burks  Human Resources Generalist
Tamela Burks
Human Resources Generalist
Tamela Burks serves as the Human Resources Generalist of Alorica. Tamela currently resides in the Montgomery, Alabama Area.
Harry Schultz  Human Resources Manager
Harry Schultz
Human Resources Manager
Harry Schultz serves as the Human Resources Manager of Alorica. Harry currently resides in the Tulsa, Oklahoma Area.
Dana Blakesley  Human Resources Supervisor
Dana Blakesley
Human Resources Supervisor
Dana Blakesley serves as the Human Resources Supervisor of Alorica. Dana currently resides in the Spokane, Washington Area.
Shari Cornish  Regional HR Director
Shari Cornish
Regional HR Director
Shari Cornish serves as the Regional HR Director of Alorica. Shari currently resides in the Orlando, Florida Area.
Susannah Lawler  Regional HR Sr. Manager
Susannah Lawler
Regional HR Sr. Manager
Susannah Lawler serves as the Regional HR Sr. Manager of Alorica. Susannah currently resides in the Boise, Idaho Area.
Yvonne Valdes  Regional Senior Talent Acquisition Manager (Remote)
Yvonne Valdes
Regional Senior Talent Acquisition Manager (Remote)
Yvonne Valdes serves as the Regional Senior Talent Acquisition Manager (Remote) of Alorica. Yvonne currently resides in the Tampa/St. Petersburg, Florida Area.
Andrea Abdelnour  Senior Talent Acquisition Recruiter
Andrea Abdelnour
Senior Talent Acquisition Recruiter
Andrea Abdelnour serves as the Senior Talent Acquisition Recruiter of Alorica. Andrea currently resides in the Miami/Fort Lauderdale Area.
BROOKE EMMELMAN  Senior Talent Acquisition Specialist
BROOKE EMMELMAN
Senior Talent Acquisition Specialist
BROOKE EMMELMAN serves as the Senior Talent Acquisition Specialist of Alorica. BROOKE currently resides in the Lafayette, Indiana Area.
Karly Jandoc  Sr. Director of Talent Acquisition
Karly Jandoc
Sr. Director of Talent Acquisition
Karly Jandoc serves as the Sr. Director of Talent Acquisition of Alorica. Karly currently resides in the Dallas/Fort Worth Area.
Hector Martin  Sr. Human Resources Generalist
Hector Martin
Sr. Human Resources Generalist
Hector Martin serves as the Sr. Human Resources Generalist of Alorica. Hector currently resides in the Miami/Fort Lauderdale Area.
Lois Padgett  Sr. Talent Acquisition Recruiter
Lois Padgett
Sr. Talent Acquisition Recruiter
Lois Padgett serves as the Sr. Talent Acquisition Recruiter of Alorica. Lois currently resides in the Greater Omaha Area.
Danielle McCaffrey  Talent Acquisition Business Partner
Danielle McCaffrey
Talent Acquisition Business Partner
Danielle McCaffrey serves as the Talent Acquisition Business Partner of Alorica. Danielle currently resides in the Greater Salt Lake City Area.
Jeff Smith  Senior Director of Talent Acquisition North America
Jeff Smith
Senior Director of Talent Acquisition North America
Jeff Smith serves as the Senior Director of Talent Acquisition North America of Alorica. Jeff currently resides in the Orlando, Florida Area.
Jackie Chabot  Sr. Director, Corporate Talent Acquisition
Jackie Chabot
Sr. Director, Corporate Talent Acquisition
Jackie Chabot serves as the Sr. Director, Corporate Talent Acquisition of Alorica. Jackie currently resides in the Dallas/Fort Worth Area.
Teri Morse  Vice President Talent Acquisition
Teri Morse
Vice President Talent Acquisition
Teri Morse serves as the Vice President Talent Acquisition of Alorica. Teri currently resides in the Greater Chicago Area.
Veronica Hudson  HR Generalist
Veronica Hudson
HR Generalist
Veronica Hudson serves as the HR Generalist of Alorica. Veronica currently resides in the Greater Pittsburgh Area.
Shannon Johnson  HR Generalist
Shannon Johnson
HR Generalist
Shannon Johnson serves as the HR Generalist of Alorica. Shannon currently resides in the Corpus Christi, Texas Area.

Alorica Employee Reviews

Positive Reviews
84%
84%
16%
Constructive Feedback
16%

Positive Reviews from Employees

What do you like best about the leadership team?

very patient and very understanding

What did you like most about the interview process?

the multistage interview was engaging

They are very friendly when interviewing you. They draw a very good picture of the company culture. They provide details about benefits of being part of, time frames to gain them all, and so one. But they still have a very high employee rotation.

Constructive Feedback from Employees

What's going wrong and how can it be improved?

as my customers believe i am AT&T employee i am certain they would have a lower opinion of Alorica if they knew

What do your coworkers need to improve and how could you work together better?

every meeting would have been better in an email

Why do you feel undervalued and what would make you feel better about your compensation?

no raises in 5 years. company sent employees to work at home, with no compensation for space, electricity or connection. While the business saved thousands on rent and facilities costs.

A Day in the Life
A Day in the Life
Alorica employees generally work 9.1 hrs a day
Work Hours
A Day in the Life
Employees at Alorica report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Alorica have 0 meetings
Meetings
A Day in the Life
89% of Alorica employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Alorica employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
70% of Alorica employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Alorica employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
83% of Alorica employees call their work environment positive
Environment

Let Alorica Know You Want To Work There

Tell Alorica you're interested in working at the company, while keeping your personal identity anonymous. Comparably will give Alorica the opportunity to hire you. When there's a job opening that's a fit we'll make the match happen.

Curious about what work's like at Alorica?

Anonymously Ask Alorica Employees Any Question

Ask Anonymous Question

Anonymous Q&A with Alorica Employees

Most Recent Q&A

Top
5%

Leadership Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
80
out of 100
Executive rating?
81
out of 100
CEO rating?
84
out of 100
Manager rating?
Top
40%

Compensation Score

In the Top 40% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Paid fairly?
Satisfied with benefits?
Top
5%

Team Score

In the Top 5% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
Coworker interaction?
85
out of 100
Quality of coworkers?
Top
15%

Environment Score

In the Top 15% of similar sized companies on Comparably

Trending upThis category score has been trending up % since last month
7 or less
6%
8
50%
10
32%
12
6%
More than 12
6%
Work hours per day?
Extremely fast
32%
Comfortably fast
45%
Moderate
19%
A bit slow
2%
Bureaucratic
2%
Pace at work?
Positive
83%
Negative
17%
Positive work environment?
Top
10%

Outlook Score

In the Top 10% of similar sized companies on Comparably

This category score has been trending down -1% since last month
81
out of 100
Future outlook?
Fantastic
31%
Good
44%
Neutral
17%
Bad
4%
Terrible
4%
Customer perception?
Excited going to work?

Gender Score How positively women rate their overall experience at Alorica

top 15% Gender

Alorica currently ranks in the Top 15% of similarly sized companies on Comparably

Diversity Score How positively minorities rate their overall experience at Alorica

top 10% Diversity

Alorica currently ranks in the Top 10% of similarly sized companies on Comparably

eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 10%Top 10% of Similar Size Companies on Comparably
38
eNPS Score
59%Promoters
20%Passives
21%Detractors

Alorica Culture Video

See All Media

Perks & Benefits

Health & Wellness
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
PTO / Vacation Policy
Paid Holidays
Financial Benefits
401K / Retirement Plan
Office Perks
Company Social Outings
Unique Office Space
Work From Home Policy

Know someone that works at Alorica?

Send them an invite to rate the company culture.

Anonymously Send Invite

×
Rate your company