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Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
Alorica Company Culture
Alorica Culture
This score is derived from employee ratings & reviewsChoice Employer
A
4.6/5
Awards
Alorica CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Mike Clifton and Max Schwendner
79 /100
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Mission, Vision, & Values
At Alorica, our mission is simple: to deliver insanely great customer experiences. We’re making lives better…one interaction at a time. We combine passionate people with powerful solutions.
Alorica Culture At a Glance
Alorica has 100000 employees. 3087 employees at Alorica have reviewed Alorica across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 2 days ago.
Overall, the 3087 Alorica employees give their leadership a grade of A, or Top 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Alorica are generally satisfied with their total compensation at Alorica, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Alorica are pleased with their team. 3087 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Alorica are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Alorica believe the environment at Alorica is positive. Most Participants believe the pace of work at Alorica is comfortably fast. About 60% of the employees at Alorica work 8 hours or less, while 5% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Alorica are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Alorica employees generally work 9.0 hrs a day
Work Hours
A Day in the Life
Employees at Alorica report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Alorica have 0 meetings
Meetings
A Day in the Life
87% of Alorica employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Alorica employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
71% of Alorica employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Alorica employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
81% of Alorica employees call their work environment positive
Environment
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Anonymously Ask Alorica Employees Any Question
Anonymous Q&A with Alorica EmployeesMost Recent Q&A
Who did you meet with during your interview? And how long did it take to hear back from Alorica?
It was over the phone and heard back quickly
How long do the interviews usually take at Alorica?
15-30 minutes, depending on how many questions you have about the position you're applying for.
What benefits does Alorica provide?
Benefits are terrible and overpriced
What was the most difficult question that was asked during your interview at Alorica?
why you resigned on your previous employer.
Who did you meet with during your interview? And how long did it take to hear back from Alorica?
It was over the phone and heard back quickly
How long do the interviews usually take at Alorica?
15-30 minutes, depending on how many questions you have about the position you're applying for.
What benefits does Alorica provide?
Benefits are terrible and overpriced
What was the most difficult question that was asked during your interview at Alorica?
why you resigned on your previous employer.
Gender Score How positively women rate their overall experience at Alorica
Alorica currently ranks in the Top 15% of similarly sized companies on Comparably
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Diversity Score How positively minorities rate their overall experience at Alorica
Alorica currently ranks in the Top 10% of similarly sized companies on Comparably
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eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 15%Top 15% of Similar Size Companies on Comparably
32
eNPS Score
| 57% | Promoters |
|---|---|
| 18% | Passives |
| 25% | Detractors |
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Let Alorica Know You Want To Work There
Alorica Competitors Video
Alorica vs Competitors
- 1st
TaskUs84 / 100 - 2nd
Concentrix84 / 100 - 3rdAlorica77 / 100
- 4th
VXI Global Solutions70 / 100 - 5th
Sutherland Global Services66 / 100
Perks & Benefits
- Health & Wellness
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Featured Press for Alorica
Featured Articles
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