32
eNPS Score
Q&A With Alorica Employees
A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back, empowering veterans through the AloriCares initiative and developing awesome people make all the difference.
How employees describe working at Alorica
I had great relationship with my immediate Manager and she was understanding of my med condition upper mngmt not so much
Review from HR Dept
My job is great However I am looking for a position I can work from home.
Review from Customer Support Dept
My personal experience at Alorica is a good one. I have solid relationships with my boss and other colleagues. I'm content with my daily working environment, my pay and what is expected of me.
Review from Marketing Dept
From my perspective this company provides opportunities. I have had 3 different roles in different departments in the company. That flexibility hasn't been available in other companies I worked at.
Review from Business Development Dept
Alorica has evolve and this is thanks to the influence of Andy Lee
Review from Customer Success Dept
What it's like to work at Alorica
- Alorica employees generally work 9.0 hrs a day
- Employees at Alorica report the work pace is comfortably fast
- On a typical day, employees at Alorica have 0 meetings
- 87% of Alorica employees look forward to interacting with their team every day
- Alorica employees most often take 0-10 paid vacation and sick days each year
- 71% of Alorica employees report they are happy with their work life balance
- Alorica employees typically get valuable feedback on how to improve at work Every Week
- 81% of Alorica employees call their work environment positive
Q&A With Alorica Employees
IDX: 0 TOT: 97
How would you compare interviewing at Alorica to other places you've interviewed?
Top Employee Response
Very easy
More straightforward.
Very approachable
Who did you meet with during your interview? And how long did it take to hear back from Alorica?
Top Employee Response
It was over the phone and heard back quickly
The finance supervisor and it takes about 3 days
Recruiter 24-48 hours
How long do the interviews usually take at Alorica?
Top Employee Response
15-30 minutes, depending on how many questions you have about the position you're applying for.
20 to 30 minutes
30 min
What benefits does Alorica provide?
Top Employee Response
Benefits are terrible and overpriced
Health, standard medical and retirement
Benefits are only provided if you average full time hours, I dont average that so I'm not sure what and when benefits are available
What was the most difficult question that was asked during your interview at Alorica?
why you resigned on your previous employer.
What's your greatest accomplishment professionally
Why did you apply? Money.... because I want to live
What's the Customer Support team like at Alorica?
Top Employee Response
Very Helpful
Fair. Again, depends on what program you end with, they all have their ups and downs
Not knowledgeable
What's the company culture like at Alorica?
Top Employee Response
At the Magna location there is a lot of negativity, very little ownership and attrition is a huge problem.
Sometimes it's fun and relaxing and at other times it's demanding and rigid. It depends on what department and TM you are working under.
Upbeat and motivating.
How innovative is Alorica?
Very innovative.
They are not innovative
Not really much at all. They use antiquated technology and recycled accessories (like older headsets).
Does Alorica drug test or do a background check?
Top Employee Response
No background check
Yes on drug testing. And I'm fairly sure there was a basic background check. But nothing extensive.
Both
How does Alorica handle HR issues?
with patience
They are very good , they keep things private about your information. they sit down and talk to you. See what is going on, and how they can help you. Make sure that your needs are being met. Keep checking on you to see if their is anything else they can do for you.
With an HR department. Again, money takes precedent over everything else.
What's the interview process like at Alorica?
first is over the phone interview then if you have pass phone interview the next will be at office.
Stressful
Typical
What questions do they ask during the interview process at Alorica?
Tell me about your self
Behavioral
They just want to know if you want a job, no previous experience necessary.
What should I wear for an interview at Alorica?
Top Employee Response
Business casual, unless you're applying for a work at home position, in which case, wear whatever you're comfy in (you won't actually see the interviewer).
Same you would wear for any face to face interview
Business professional no jeans or tennis shoes
How does Alorica measure success and growth in the Customer Support department?
Atm we are losing people. I do not much growth. I know Dorthy, lady where I at. Hoped for very long time to get promoted to supervisor. People who have been there long gotten the job.
They don’t know how to measure it m
It's all about numbers. Both survey results from customers (which itself is random, because you can theoretically have 97 great calls, three bad calls and the three calls be the surveyed ones) and the ability to avoid crediting customers at all costs. That's all that matters.
In your opinion, what are the most common interview questions that Alorica asks?
Top Employee Response
What can you contribute to our company
Behavioral questions
Customer service experience
How's the work pace at Alorica?
safe and clean.
Fast
It depends on what's running on infomerical.
If you could make changes, how would you improve the culture at Alorica?
Top Employee Response
Chill w the pressure
To have a 14mos pay/mid year bonus :)
I'd put more emphasis on the Work At Home division, because that is one of the main reasons Alorica acquired West.
How do I do well in an interview at Alorica?
Just be your self and let it out.
Be relaxed, honest, and open.
Be confident have good eye contact smile be honest know your work history and answer questions by providing examples
What's the pay like for Customer Support roles at Alorica?
below average compare to competitors
Entry level. Not competitive at all compared to other places.
Not good. Again, they do not do raises.
What's the vibe like in the Customer Support dept at Alorica? How many hours are you working?
Work is available, but the CSR's are often crowded by low middle managers facing more pressure to get the numbers I just mentioned.
40 hours, unprofessional vibe big time!!
Its not unlike being back at high school. If you're focused amd determined enough then you should be fine. Stay out of the drama.
How's the leadership on the Customer Support team at Alorica?
Newbie
I can't speak for the entire corporation, but not bad at the top with who I have interacted with. No issues from my time.
Depends on what program you end up. With that being said, the site director is untrustworthy. Alorica, itself, does not believe in raises, nor in making sure that their employees understand their rights. They lack transparency.
How would you describe your overall experience interviewing at Alorica?
Depends on the scale you are using.
Very good.
The interview process was simple and friendly
How secure do you feel at your job at Alorica?
Not at all
90% secure.
Very Secure. Tenure of 17 years
What kind of people does Alorica like to hire?
Top Employee Response
All types of people!
Smart working, trustworthy,humble and optimistic.
How often do promotions happen at Alorica?
not good in terms of promotion
Not very often from what I have seen.
Curious about what work's like at Alorica?
Anonymously Ask Alorica Employees Any Question
Should I work at Alorica?
57% of Alorica employees would encourage their friends to become coworkers, whereas 18% are neutral and 25% would not recommend working at Alorica to their friends.
| 57% | Promoters |
|---|---|
| 18% | Passive |
| 25% | Detractors |
