Working At Alorica - Ask a Question | Comparably
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
EMPLOYEE
PARTICIPANTS
3105
TOTAL
RATINGS
28732
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Q&A With Alorica Employees

A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back, empowering veterans through the AloriCares initiative and developing awesome people make all the difference.

How employees describe working at Alorica

I had great relationship with my immediate Manager and she was understanding of my med condition upper mngmt not so much

Review from HR Dept

My job is great However I am looking for a position I can work from home.

Review from Customer Support Dept

My personal experience at Alorica is a good one. I have solid relationships with my boss and other colleagues. I'm content with my daily working environment, my pay and what is expected of me.

Review from Marketing Dept

From my perspective this company provides opportunities. I have had 3 different roles in different departments in the company. That flexibility hasn't been available in other companies I worked at.

Review from Business Development Dept

Alorica has evolve and this is thanks to the influence of Andy Lee

Review from Customer Success Dept
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What it's like to work at Alorica

  • Alorica employees generally work 9.0 hrs a day
  • Employees at Alorica report the work pace is comfortably fast
  • On a typical day, employees at Alorica have 0 meetings
  • 87% of Alorica employees look forward to interacting with their team every day
  • Alorica employees most often take 0-10 paid vacation and sick days each year
  • 71% of Alorica employees report they are happy with their work life balance
  • Alorica employees typically get valuable feedback on how to improve at work Every Week
  • 81% of Alorica employees call their work environment positive

Q&A With Alorica Employees

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Aggregated Employee Answer on Comparably

  • 55% of the same employees also feel like Alorica is invested in their career growth. On average, majority of employees have a mentor to help them navigate their career at Alorica.

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Aggregated Employee Answer on Comparably

  • Alorica's HR team rates their manager an A+ or 84/100 and the majority believe their manager truly cares about them as a person. The hr team (50%) also feels pretty comfortable providing negative feedback directly to their boss.

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Aggregated Employee Answer on Comparably

  • Alorica employees rates their pay and overall compensation a C+ or 66/100. 62% of employees believe they are paid fairly and 24% of employees get raises every year.

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Should I work at Alorica?

57% of Alorica employees would encourage their friends to become coworkers, whereas 18% are neutral and 25% would not recommend working at Alorica to their friends.

32
eNPS Score
57%Promoters
18%Passive
25%Detractors
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