Working At VXI Global Solutions - Ask a Question | Comparably
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VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
EMPLOYEE
PARTICIPANTS
328
TOTAL
RATINGS
2567
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Q&A With VXI Global Solutions Employees

You bring your joy, passion, brilliance and curiosity. We'll supply the growth, excitement and opportunity. Let's work together & do great things!

How employees describe working at VXI Global Solutions

Good for a customer service job

I enjoy customer service and helping others !

Company is not good at training people, wage is low abd non negotiable, also the person thst inteeviewed me was 30 minutes late. They immeduately discard you after a week in a half of training if youre off by one point after taking a test. I do not recommend them.

My overall experience working with VXI has been horrific. To expand upon this, the production floor is run most unetically and dishonestly. The company is run with a constant threat of job loss. Representatives are forced to VTO in effort to manipulate client/ intervals. 1 (7) min break 4 restroom

Review from Customer Support Dept

I love working with company but sometimes iit is overwhelming

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What it's like to work at VXI Global Solutions

  • VXI Global Solutions employees generally work 9.2 hrs a day
  • Employees at VXI Global Solutions report the work pace is comfortably fast
  • On a typical day, employees at VXI Global Solutions have 1 meeting
  • 78% of VXI Global Solutions employees look forward to interacting with their team every day
  • VXI Global Solutions employees most often take 0-10 paid vacation and sick days each year
  • 78% of VXI Global Solutions employees report they are happy with their work life balance
  • VXI Global Solutions employees typically get valuable feedback on how to improve at work Once a month
  • 66% of VXI Global Solutions employees call their work environment positive

Q&A With VXI Global Solutions Employees

How are the career growth opportunities on the Admin team at VXI Global Solutions?

Asked to the Admin Department at VXI Global Solutions

  • VXI is proud of our employees and are always looking at ways to help our teams develop, learn and grow. We have many training initiatives such as our 7 Habits of Highly Effective People and Rising Star Silver program to develop a foundation of authentic leadership in our employees. We are proud to have so many amazing Team Leaders, Managers and Site Directors across all our programs in the US that continue to be promoted from within.

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How can we have a less hostile work environment which embraces older employees, and celebrates what everyone brings to the work environment to make it successful!

Asked to the HR Department at VXI Global Solutions

  • At VXI, our employees know that helping people daily is rewarding, but it also has its challenges too. We equip our team with the skills to offer the very best support to our clients and customers in an engaging environment. We encourage a diverse, respectful workplace environment and provide opportunities for team members to learn and grow. We are sorry, in this case, we were unable to meet your expectations. We do take your feedback seriously and you can be assured your comments will be shared with the local leadership teams to help us improve. Best of luck for your future career and thank you for sharing your talents with VXI.

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What do employees at VXI Global Solutions think about their benefits?

Aggregated Employee Answer on Comparably

  • VXI Global Solutions employees rate their overall benefits a C and most of them think the perks are Good. 62% of VXI Global Solutions employees say they are satisfied with their benefits. The majority of employees also get 0-10 days of paid vacation, and most of the employees believe the cash value of their benefits is less than $500/mo.

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How's career growth and advancement at VXI Global Solutions?

Aggregated Employee Answer on Comparably

  • 50% of the same employees also feel like VXI Global Solutions is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at VXI Global Solutions.

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How are the managers at VXI Global Solutions?

Aggregated Employee Answer on Comparably

  • VXI Global Solutions employees rate their manager a B- or 69/100 and the majority believe their manager truly cares about them as a person. Most of the employees (67%) also doesn't feel comfortable providing negative feedback directly to their boss.

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What's the pay like for employees at VXI Global Solutions?

Aggregated Employee Answer on Comparably

  • VXI Global Solutions employees rates their pay and overall compensation a B- or 67/100. 67% of employees believe they are paid fairly and 67% of employees get raises every year.

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Curious about what work's like at VXI Global Solutions?

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Should I work at VXI Global Solutions?

47% of VXI Global Solutions employees would encourage their friends to become coworkers, whereas 17% are neutral and 36% would not recommend working at VXI Global Solutions to their friends.

11
eNPS Score
47%Promoters
17%Passive
36%Detractors

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