VXI Global Solutions Employee Reviews
Out of 339 VXI Global Solutions employee reviews, 73% were positive. The remaining 27% were constructive reviews with the goal of helping VXI Global Solutions improve their work culture. The HR team, with 100% positive reviews, reports the best experience at VXI Global Solutions compared to all other departments at the company. The Sales team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Emphasizes individual contribution and recognizes my efforts.
Posted 7 days ago
What do you like best about the leadership team?
Adapts and changes as necessary.
Posted 7 days ago
My OM & AD are realistic Leaders who guide their people with integrity & excellence but more importantly with a "heart." They do not just demand for results BUT "show" how to get those. They strongly practice the "passion for people" slogan as they lead with a "heart."
Leaders are frequently recognized for being incredibly quick to act when client needs pivot or business targets change. Frontline managers appreciate executives who make bold, decisive moves to align the floor with rapid shifts in tech and healthcare campaigns.
Review from Operations Dept
They are quick to act depending on our client needs and business outcome
Structured processes and clear performance expectations that help guide career development
Review from Operations Dept
What does the leadership team need to get better at?
Listen to your people, stay up to date with the latest outside of VXI (market, competitors etc), invest in technology/system/innovation that would really help the company and VXI employees.
The management team neads to work at promoting unity instead of dissentiion. I beleive there needs to something in place to protect a worker who is being targeted by direct supervision. HR does not protect the employees but cosigns with unethical behaviors. Clearing from top would be best. Start ove
Review from Customer Support Dept
OM is not a good leader.
leaders and management is worst
Communication Respect for employees Better internal opportunities for all
What is the best part about your compensation package?
It includes HMO for me and my dependents and the overall salary package is competitive.
Posted 7 days ago
Day-1 or Early HMO Coverage: Medical insurance typically kicks in much earlier than the standard 6-month regularization window common in other industries, which is a major security blanket for employees. Dependent Coverage: Employees highly value the ability to enroll family members (dependents) in
Review from Operations Dept
It differs by region, client and department, so is relevant to the role you are performing.
Health insurance for me and my family
Review from Operations Dept
The insurance and my base pay
Why do you feel undervalued and what would make you feel better about your compensation?
They don't care about you at all.
Retirement benefits, better payroll and HMO. Better work set up - work from home for those that are not needing client facing like support group.
Enhanced salary scales, upward mobility opportunities
Being allowed to work a 40 hour work week in which you were hired. When you are scheduled on a holiday, allow the individual to work their full shift and not force VTO because things are slow and the they say the client does not want to pay when sitting in ready. Unable ro maximize full pay EVER.
Review from Customer Support Dept
Because I was replaced while still in my job whilst I was passing all kpis by someone who has come in and passed no kpis.
What are some of the best things about your team?
We all contribute to the goals of the team. And teamwork is practiced daily.
The best thing about our team is the strong collaboration and willingness of everyone to support one another, especially during critical days and challenging situations. Team members are approachable, share knowledge openly, and work together to achieve common goals.
We have a very open and honest Teams of Trust ethos. We work in multi functional teams and many of the Operations and Support groups work together very well globally.
Supportive teammates and a collaborative work environment that encourages knowledge sharing
Review from Operations Dept
Open to change. Diverse and inclusive. All my colleagues are trying to do their best to improve theirselves, team and company
What do your coworkers need to improve and how could you work together better?
We mainly work silo, so an opportunity to effectively collaborate as a team
They need to follow instructions but the AD empowered them and not the mamagement.
I don't have any problem with my colleagues
If everyone would stop treating the building like a get together with friends and actually took pride in there work
Review from Sales Dept
If they were educated and kind.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
My team's work atmosphere is really nice. Best since I joined the company.
One of the most positive aspects of the company's culture specially within my department and my own team is the collaborative environment and the people.
A "Rally-Together" Resilience: The environment is built on a foundation of genuine peer support. When unexpected challenges hit—whether it's managing a massive surge in technical queues, navigating complex billing updates, or adapting to sudden operational adjustments—the team doesn't scatter.
Review from Operations Dept
Everyone is very supportive of career growth and building bench strength through our Team Leaders
Nothing. Literally. Worst placed I've ever worked at.
What needs to change to make the company culture better?
Invest in technology and system to help your employees do their jobs better and not to cut cost. Invest on people and not treat them as numbers, replacing them asap with cheaper paid employees. Provide better benefit package (Retirement and better HMO) and work set up like WFH/Hybrid.
I dont think it will improve.
Just let your agent work peacefully and do not pressure
Higher management needs to act like higher management and not everyone's buddys
Review from Sales Dept
Start being thoughtful - take the time needed to do things properly. Everything here is about checking a box
What did you like most about the interview process?
During my time the interview was more on a level of the applicant's behavior, not Skill "yet" as "skill" will be taught along the way, during training, team huddles, coaching, etc
The initial interviews were done over the phone. Only the final one was done in the office. That was really convenient.
The hiring and interview process at VXI is structurally designed to be a rapid, one-day processing cycle for walk-in or aligned applicants, though dependencies on account availability can occasionally stretch the timeline over a few days.
Review from Operations Dept
Structured and organized interview process
Review from Operations Dept
they explore your actual personality and experience not only the specific needs of the position they are looking for
What would you improve about your company's interview process?
It was group interviews and the process took 4 hours of just sitting in a zoom.
Be up to date with the market outside of VXI
Get someone who cares about hiring
long wait, food pass will help
Review from Sales Dept
What makes you most happy at work?
every time I have a direct report even just one who feels grateful having me as his/her supervisor
Being able to work from home
What makes me happiest at work is my team. We have a collaborative environment where everyone is willing to support one another, and that makes even the most challenging days more manageable. I also appreciate that my higher-level leader recognizes my efforts and contributions.
Achieving collective goals and working on multi-disciplinary projects
Leadership opportunities for high-performing individuals who consistently deliver results
Review from Operations Dept
What's going wrong and how can it be improved?
Too many changes. Unclear directions and directives. Decisions impacting the team's future is dictated by one person only.
Going wrong is hiring the wrong people
Be wake up and look to your leadership who handle team not only focus on your Agent
e will never be any way to identify or attribute it to you. Please keep your feedback constructive. Next
I think I can do better if vxi pays what I deserve.
Review from Customer Support Dept
What do you like best about your company?
Flexibility with associates with issues outside of work. There are caring and supportive leaders within this company that value employees.
What would you most like to see improved at your company?
A little more stability in senior management roles - BPO's in general have a high turnover. This is costly and people have to start building work relationships on a regular basis = steep learning curves.
I would like to see more professionalism amongst account associates within each facility.