VXI Global Solutions Employee Reviews
Out of 321 VXI Global Solutions employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping VXI Global Solutions improve their work culture. The HR team, with 100% positive reviews, reports the best experience at VXI Global Solutions compared to all other departments at the company. The Sales team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 6 days ago
A 14-Year Journey of Growth, Learning, and Meaningful Experiences
Review from Operations Dept · Posted 6 days ago
Posted 10 days ago
What do you like best about the leadership team?
They are quick to act depending on our client needs and business outcome
Posted 5 days ago
Structured processes and clear performance expectations that help guide career development
Review from Operations Dept · Posted 6 days ago
The leadership team are bold to make decisions that can impact the business and have to be with the ver-changing face of our clients in tech and healthcare.
Posted 6 days ago
Very open, inclusive, very good listeners & collaborative
Posted 10 days ago
they listen to their people
Review from HR Dept · Posted 11 days ago
What does the leadership team need to get better at?
Telling someone why they was fired lol.
Posted 6 days ago
Listen to your people, stay up to date with the latest outside of VXI (market, competitors etc), invest in technology/system/innovation that would really help the company and VXI employees.
Posted 11 days ago
The management team neads to work at promoting unity instead of dissentiion. I beleive there needs to something in place to protect a worker who is being targeted by direct supervision. HR does not protect the employees but cosigns with unethical behaviors. Clearing from top would be best. Start ove
Review from Customer Support Dept
OM is not a good leader.
leaders and management is worst
What is the best part about your compensation package?
It differs by region, client and department, so is relevant to the role you are performing.
Posted 5 days ago
Health insurance for me and my family
Review from Operations Dept · Posted 6 days ago
The insurance and my base pay
Posted 10 days ago
Having benefits are security for future disaster
The incentive and insurance itself
Why do you feel undervalued and what would make you feel better about your compensation?
They don't care about you at all.
Posted 6 days ago
Retirement benefits, better payroll and HMO. Better work set up - work from home for those that are not needing client facing like support group.
Posted 11 days ago
Enhanced salary scales, upward mobility opportunities
Posted 25 days ago
Being allowed to work a 40 hour work week in which you were hired. When you are scheduled on a holiday, allow the individual to work their full shift and not force VTO because things are slow and the they say the client does not want to pay when sitting in ready. Unable ro maximize full pay EVER.
Review from Customer Support Dept
Because I was replaced while still in my job whilst I was passing all kpis by someone who has come in and passed no kpis.
What are some of the best things about your team?
We have a very open and honest Teams of Trust ethos. We work in multi functional teams and many of the Operations and Support groups work together very well globally.
Posted 5 days ago
Supportive teammates and a collaborative work environment that encourages knowledge sharing
Review from Operations Dept · Posted 6 days ago
Open to change. Diverse and inclusive. All my colleagues are trying to do their best to improve theirselves, team and company
Posted 6 days ago
Team players, performance driven & collaborative
Posted 10 days ago
My team/cluster are skilled, but we are not equipped with systems to do our job.
Posted 11 days ago
What do your coworkers need to improve and how could you work together better?
We mainly work silo, so an opportunity to effectively collaborate as a team
Posted 25 days ago
They need to follow instructions but the AD empowered them and not the mamagement.
I don't have any problem with my colleagues
If everyone would stop treating the building like a get together with friends and actually took pride in there work
Review from Sales Dept
If they were educated and kind.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everyone is very supportive of career growth and building bench strength through our Team Leaders
Posted 5 days ago
Nothing. Literally. Worst placed I've ever worked at.
Posted 6 days ago
Sense of accomplishment when contributing to team and client success
Review from Operations Dept · Posted 6 days ago
There is very little politics. Things changes very quickly and everyone understands that. The most important people in the company are not the leaders, they are our frontline agents who essentially work for our clients.
Posted 6 days ago
Open door culture, Talent development & Effective & open communication
Posted 10 days ago
What needs to change to make the company culture better?
Invest in technology and system to help your employees do their jobs better and not to cut cost. Invest on people and not treat them as numbers, replacing them asap with cheaper paid employees. Provide better benefit package (Retirement and better HMO) and work set up like WFH/Hybrid.
Posted 11 days ago
I dont think it will improve.
Just let your agent work peacefully and do not pressure
Higher management needs to act like higher management and not everyone's buddys
Review from Sales Dept
Start being thoughtful - take the time needed to do things properly. Everything here is about checking a box
What did you like most about the interview process?
Structured and organized interview process
Review from Operations Dept · Posted 6 days ago
they explore your actual personality and experience not only the specific needs of the position they are looking for
Posted 10 days ago
I'm not too sure since it's been so long
The promise of the company being great and the possibilty of a long term opportunity and growrh.
Review from Customer Support Dept
Its good they analyzed it thoroughly
What would you improve about your company's interview process?
It was group interviews and the process took 4 hours of just sitting in a zoom.
Posted 6 days ago
Be up to date with the market outside of VXI
Posted 11 days ago
Get someone who cares about hiring
long wait, food pass will help
Review from Sales Dept
What makes you most happy at work?
Achieving collective goals and working on multi-disciplinary projects
Posted 5 days ago
Leadership opportunities for high-performing individuals who consistently deliver results
Review from Operations Dept · Posted 6 days ago
MY team, my site and our accomplishments
Posted 10 days ago
compensation. lol. i have med student.
Review from HR Dept · Posted 11 days ago
Solving a problem for a customer
What's going wrong and how can it be improved?
Pay sucks and customers expect miracles.
Posted 6 days ago
Too many changes. Unclear directions and directives. Decisions impacting the team's future is dictated by one person only.
Posted 11 days ago
Going wrong is hiring the wrong people
Be wake up and look to your leadership who handle team not only focus on your Agent
e will never be any way to identify or attribute it to you. Please keep your feedback constructive. Next
What do you like best about your company?
Flexibility with associates with issues outside of work. There are caring and supportive leaders within this company that value employees.
What would you most like to see improved at your company?
A little more stability in senior management roles - BPO's in general have a high turnover. This is costly and people have to start building work relationships on a regular basis = steep learning curves.
Posted 5 days ago
I would like to see more professionalism amongst account associates within each facility.