VXI Global Solutions Employee Reviews

VXI has a wonderful inclusive culture where teams work together.

I have been with the company for 19 years, and it has played a major role in both my professional and personal growth. The company provided me with opportunities to develop my skills, grow into different responsibilities, and build a long-term career. Through the years, I gained valuable experience

You'll get fired with no explanation.

A 14-Year Journey of Growth, Learning, and Meaningful Experiences

Review from Operations Dept

A company with a very inclusive culture. Things have changed over the past few years and teams are global rather than by georgraphy.

Leaders are frequently recognized for being incredibly quick to act when client needs pivot or business targets change. Frontline managers appreciate executives who make bold, decisive moves to align the floor with rapid shifts in tech and healthcare campaigns.

Review from Operations Dept

They are quick to act depending on our client needs and business outcome

Structured processes and clear performance expectations that help guide career development

Review from Operations Dept

The leadership team are bold to make decisions that can impact the business and have to be with the ver-changing face of our clients in tech and healthcare.

Very open, inclusive, very good listeners & collaborative

Telling someone why they was fired lol.

Listen to your people, stay up to date with the latest outside of VXI (market, competitors etc), invest in technology/system/innovation that would really help the company and VXI employees.

The management team neads to work at promoting unity instead of dissentiion. I beleive there needs to something in place to protect a worker who is being targeted by direct supervision. HR does not protect the employees but cosigns with unethical behaviors. Clearing from top would be best. Start ove

Review from Customer Support Dept

OM is not a good leader.

leaders and management is worst

Day-1 or Early HMO Coverage: Medical insurance typically kicks in much earlier than the standard 6-month regularization window common in other industries, which is a major security blanket for employees. Dependent Coverage: Employees highly value the ability to enroll family members (dependents) in

Review from Operations Dept

It differs by region, client and department, so is relevant to the role you are performing.

Health insurance for me and my family

Review from Operations Dept

The insurance and my base pay

Having benefits are security for future disaster

They don't care about you at all.

Retirement benefits, better payroll and HMO. Better work set up - work from home for those that are not needing client facing like support group.

Enhanced salary scales, upward mobility opportunities

Being allowed to work a 40 hour work week in which you were hired. When you are scheduled on a holiday, allow the individual to work their full shift and not force VTO because things are slow and the they say the client does not want to pay when sitting in ready. Unable ro maximize full pay EVER.

Review from Customer Support Dept

Because I was replaced while still in my job whilst I was passing all kpis by someone who has come in and passed no kpis.

We all contribute to the goals of the team. And teamwork is practiced daily.

Posted 18 days ago

The best thing about our team is the strong collaboration and willingness of everyone to support one another, especially during critical days and challenging situations. Team members are approachable, share knowledge openly, and work together to achieve common goals.

Posted a month ago

We have a very open and honest Teams of Trust ethos. We work in multi functional teams and many of the Operations and Support groups work together very well globally.

Supportive teammates and a collaborative work environment that encourages knowledge sharing

Review from Operations Dept

Open to change. Diverse and inclusive. All my colleagues are trying to do their best to improve theirselves, team and company

We mainly work silo, so an opportunity to effectively collaborate as a team

They need to follow instructions but the AD empowered them and not the mamagement.

I don't have any problem with my colleagues

If everyone would stop treating the building like a get together with friends and actually took pride in there work

Review from Sales Dept

If they were educated and kind.

Review from Customer Support Dept

My team's work atmosphere is really nice. Best since I joined the company.

Posted 18 days ago

One of the most positive aspects of the company's culture specially within my department and my own team is the collaborative environment and the people.

Posted a month ago

A "Rally-Together" Resilience: The environment is built on a foundation of genuine peer support. When unexpected challenges hit—whether it's managing a massive surge in technical queues, navigating complex billing updates, or adapting to sudden operational adjustments—the team doesn't scatter.

Review from Operations Dept

Everyone is very supportive of career growth and building bench strength through our Team Leaders

Nothing. Literally. Worst placed I've ever worked at.

Invest in technology and system to help your employees do their jobs better and not to cut cost. Invest on people and not treat them as numbers, replacing them asap with cheaper paid employees. Provide better benefit package (Retirement and better HMO) and work set up like WFH/Hybrid.

I dont think it will improve.

Just let your agent work peacefully and do not pressure

Higher management needs to act like higher management and not everyone's buddys

Review from Sales Dept

Start being thoughtful - take the time needed to do things properly. Everything here is about checking a box

The initial interviews were done over the phone. Only the final one was done in the office. That was really convenient.

Posted 18 days ago

The hiring and interview process at VXI is structurally designed to be a rapid, one-day processing cycle for walk-in or aligned applicants, though dependencies on account availability can occasionally stretch the timeline over a few days.

Review from Operations Dept

Structured and organized interview process

Review from Operations Dept

they explore your actual personality and experience not only the specific needs of the position they are looking for

I'm not too sure since it's been so long

It was group interviews and the process took 4 hours of just sitting in a zoom.

Be up to date with the market outside of VXI

Get someone who cares about hiring

long wait, food pass will help

Review from Sales Dept

Being able to work from home

Posted 18 days ago

What makes me happiest at work is my team. We have a collaborative environment where everyone is willing to support one another, and that makes even the most challenging days more manageable. I also appreciate that my higher-level leader recognizes my efforts and contributions.

Posted a month ago

Achieving collective goals and working on multi-disciplinary projects

Leadership opportunities for high-performing individuals who consistently deliver results

Review from Operations Dept

MY team, my site and our accomplishments

Pay sucks and customers expect miracles.

Too many changes. Unclear directions and directives. Decisions impacting the team's future is dictated by one person only.

Going wrong is hiring the wrong people

Be wake up and look to your leadership who handle team not only focus on your Agent

e will never be any way to identify or attribute it to you. Please keep your feedback constructive. Next

Flexibility with associates with issues outside of work. There are caring and supportive leaders within this company that value employees.

A little more stability in senior management roles - BPO's in general have a high turnover. This is costly and people have to start building work relationships on a regular basis = steep learning curves.

I would like to see more professionalism amongst account associates within each facility.