B-
69/100
VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.
VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China.
VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
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VXI Global Solutions Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
We gain the knowledge to help others with inquiries they may have. We explain things fully and efficiently
Good environment in my company
They accept who you are and any culture
The standout feature of our company's culture is the strong sense of unity and support. This creates a collaborative and empowering environment where diverse perspectives thrive, leading to our collective success.
The way teams interact, and the respect and inclusivity of everyone. We work with global team members every day
It doesn't matter your role, or geography or background, everyone is treated with respect.
Review from HR Dept
Passion for people and focus on win-win vs. politics and internal competitiveness.
Review from HR Dept
Everyone wants their colleagues to succeed. Collective responsibility and an openness.
Being a global company, VXI is great at sharing best practices and has a very inclusive culture.
Great culture, vibes and positive
The culture of looking out for each other's welfare
I do not see any good culture at this company.
Review from Customer Support Dept
They say things to make it seem like they care. But actions speak louder than words. Everyone covers there own accountable but never takes responsibility
Review from Sales Dept
It is an open policy place we can talk to anyone about anything.
Review from Operations Dept
fair treatment regardless of sex, age and religion
Review from Operations Dept
Openness, innovation, genuine passion for people, and flexibility.
Its concern and passion for people evident in its leadership and management styles
Review from Operations Dept
you get 45 minutes for lunch. ......it is a very diverse place to work
Review from Customer Support Dept
Everyone is very friendly and nice
Review from Marketing Dept
The fact that we look at "mistakes" as learnings and not as a true error. We embrace a fail fast philosophy. Allowing us to learn with out risk of losing our position
Review from Operations Dept
What needs to change to make the company culture better?
I dont think it will improve.
Just let your agent work peacefully and do not pressure
Higher management needs to act like higher management and not everyone's buddys
Review from Sales Dept
Start being thoughtful - take the time needed to do things properly. Everything here is about checking a box
to give more bonuses and give gift cards of at least 300$
Review from Customer Support Dept
Things need to be confidential, if something happen in management on a specific account the entire VXI knows about this
Review from Operations Dept
Cleaning everything they have bugs broken things vending machines that take money o can go on forever
Review from Customer Support Dept
Better communication amongst each other , follow through on promises
Review from Customer Support Dept
Give the supervisors training for how to be better at management
Review from Customer Support Dept
plastic not real people who help others passion for nothing
Review from Sales Dept
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