B
70/100
VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.
VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China.
VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
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VXI Global Solutions Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
Everyone is very supportive of career growth and building bench strength through our Team Leaders
Posted 6 days ago
Nothing. Literally. Worst placed I've ever worked at.
Posted 6 days ago
Sense of accomplishment when contributing to team and client success
Review from Operations Dept · Posted 7 days ago
There is very little politics. Things changes very quickly and everyone understands that. The most important people in the company are not the leaders, they are our frontline agents who essentially work for our clients.
Posted 7 days ago
Open door culture, Talent development & Effective & open communication
Posted 11 days ago
everyone listens. we treat everyone as a family.
Review from HR Dept · Posted 12 days ago
The People make the culture, and they are alright
Posted a month ago
We gain the knowledge to help others with inquiries they may have. We explain things fully and efficiently
Good environment in my company
They accept who you are and any culture
The standout feature of our company's culture is the strong sense of unity and support. This creates a collaborative and empowering environment where diverse perspectives thrive, leading to our collective success.
The way teams interact, and the respect and inclusivity of everyone. We work with global team members every day
It doesn't matter your role, or geography or background, everyone is treated with respect.
Review from HR Dept
Passion for people and focus on win-win vs. politics and internal competitiveness.
Review from HR Dept
Everyone wants their colleagues to succeed. Collective responsibility and an openness.
Being a global company, VXI is great at sharing best practices and has a very inclusive culture.
The fact that we look at "mistakes" as learnings and not as a true error. We embrace a fail fast philosophy. Allowing us to learn with out risk of losing our position
Review from Operations Dept
Great culture, vibes and positive
The culture of looking out for each other's welfare
I do not see any good culture at this company.
Review from Customer Support Dept
What needs to change to make the company culture better?
Invest in technology and system to help your employees do their jobs better and not to cut cost. Invest on people and not treat them as numbers, replacing them asap with cheaper paid employees. Provide better benefit package (Retirement and better HMO) and work set up like WFH/Hybrid.
Posted 11 days ago
I dont think it will improve.
Just let your agent work peacefully and do not pressure
Higher management needs to act like higher management and not everyone's buddys
Review from Sales Dept
Start being thoughtful - take the time needed to do things properly. Everything here is about checking a box
to give more bonuses and give gift cards of at least 300$
Review from Customer Support Dept
Things need to be confidential, if something happen in management on a specific account the entire VXI knows about this
Review from Operations Dept
Cleaning everything they have bugs broken things vending machines that take money o can go on forever
Review from Customer Support Dept
Better communication amongst each other , follow through on promises
Review from Customer Support Dept
Give the supervisors training for how to be better at management
Review from Customer Support Dept
plastic not real people who help others passion for nothing
Review from Sales Dept
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