VXI Global Solutions Leadership Employee Reviews | Comparably
VXI Global Solutions Claimed Company
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global s read more
EMPLOYEE
PARTICIPANTS
329
TOTAL
RATINGS
2572
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VXI Global Solutions Leadership Employee Reviews

What do you like best about the leadership team?

Pretty good people for the job

Comunication is great and the coaching was awesome

He strict leader but he is friendly

OUT TEAM LEADER WAS VEYR THOUGHTFUL AND HELPFUL

Average leadership keep pushing agents to have sales evn though we are technical

they are open to feedback

The leadership team at VXI has been exceptional. Their clear vision, strong communication, and unwavering support have created a motivating and productive environment. I'm impressed by their dedication to the company's success and the well-being of its employees.

They communicate a lot. We have daily huddles, briefings, Surveys and a good intranet where they share information

They are good business partners. Very understanding and compassionate

Open and honest in their interactions - both good news and challenges are shared so the team understands the big picture

Knows the business and cares about the people who drive our success.

Easy to talk to and always there to help

Candor and collaboration, high degree of integrity and professionalism.

Review from HR Dept

Agile and very responsive in all areas of the business

The support and willingness to listen.

Review from Operations Dept

The people and how its always an adventure

Very positive and very resourceful

The practice of being transparent

We are the best in the floor

They fought for our pay

What does the leadership team need to get better at?

The management team neads to work at promoting unity instead of dissentiion. I beleive there needs to something in place to protect a worker who is being targeted by direct supervision. HR does not protect the employees but cosigns with unethical behaviors. Clearing from top would be best. Start ove

Review from Customer Support Dept

OM is not a good leader.

leaders and management is worst

Communication Respect for employees Better internal opportunities for all

Get the right people and juatification of the people they choose to put on the position. A Leader know how to value people and hindi yun palakasan.

Putting their employees first and actually working to retain talent

Review from Sales Dept

Everything they're very rude and discriminate on the employees

Open your eyes - your people cant even afford your benefits

Proper employee treatment and conversational professionalism.

giving us phone numbers for internal people at the company

Being leaders and not discriminating

Talking to people and not at people, being on the same page as other supervisors, not lying to staff

Extremely high turn over due to the fact that employees are poorly trained and the majority of complaints from customers come from AT&T expensive service and very difficult system, rules and regulations. Unrealistic saving rate goals set by both VXI and AT&T. No respect for employees.

Review from Customer Support Dept

Organization skills are non existent, communication is not provided in a timely fashion, follow through on things that are promised or just apart of your job as management.

Review from Sales Dept

Stop being emotional and put their feelings in to the job

Review from Operations Dept

Telling people what not to do and helping more

Review from Marketing Dept

just to listen to the employees and actually understand their outside of work issues exist

Review from Sales Dept

Communication and equality and priorities

Review from Sales Dept
TOP
40%

Leadership Scores are rated in the Top 40% of similar size companies on Comparably

Rated VXI Global Solutions Leadership the Highest

  • Department - HR
    +29%
  • Department - Communications
    +13%
  • Ethnicity - Asian or Pacific Islander
    +7%

Rated VXI Global Solutions Leadership the Lowest

  • Department - Sales
    -26%
  • Department - IT
    -24%
  • Experience - Entry Level
    -21%
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