32
eNPS Score
Q&A With Alorica Employees
A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And a place where giving back, empowering veterans through the AloriCares initiative and developing awesome people make all the difference.
How employees describe working at Alorica
I had great relationship with my immediate Manager and she was understanding of my med condition upper mngmt not so much
Review from HR Dept
My job is great However I am looking for a position I can work from home.
Review from Customer Support Dept
My personal experience at Alorica is a good one. I have solid relationships with my boss and other colleagues. I'm content with my daily working environment, my pay and what is expected of me.
Review from Marketing Dept
From my perspective this company provides opportunities. I have had 3 different roles in different departments in the company. That flexibility hasn't been available in other companies I worked at.
Review from Business Development Dept
Alorica has evolve and this is thanks to the influence of Andy Lee
Review from Customer Success Dept
What it's like to work at Alorica
- Alorica employees generally work 9.0 hrs a day
- Employees at Alorica report the work pace is comfortably fast
- On a typical day, employees at Alorica have 0 meetings
- 87% of Alorica employees look forward to interacting with their team every day
- Alorica employees most often take 0-10 paid vacation and sick days each year
- 71% of Alorica employees report they are happy with their work life balance
- Alorica employees typically get valuable feedback on how to improve at work Every Week
- 81% of Alorica employees call their work environment positive
Q&A With Alorica Employees
IDX: 25 TOT: 97
What are the most important soft skills I need to be successful at Alorica?
Teachable (Willing to learn).
Typing and Listening. and "Oh I am sorry Sir/Miss. I hope you get better or I hope everything works out for you." Understanding is key
What is the best advice you could give someone during their first month at Alorica?
Just enjoy while learning
Keep learning, nothing stay the same.
What skills do you need to be successful in the Customer Support department at Alorica?
Good listener, typing and understanding. fast learner.I would also ad good humor.
Skills are not important to Alorica you just need to be close with the Senior Operations
What's the work from home policy like at Alorica?
One of it is being a trustworthy.
Non existent. It's a call center.
What does the ideal candidate in the Customer Support department look like at Alorica?
Listener,understand the clients and their needs. Listening they are not all having a good day. Caring for what they are saying.Making sure you are all telling them the right information. They do not like it when they get conflicting information.
Cheap. Someone that is basically trained but can do what I just fleshed out...get survey numbers and keeps customers from getting credits.
How flexible is your work schedule at Alorica?
The schedules are randomized. You prefer certain times, but the truth is, you don't really have a defined choice. But because there are so many customers, you can actually work a lot of overtime.
Pretty flexible
What do employees at Alorica think about their benefits?
Can't speak for executives because I'm not one. We don't get benefits unless they're purchased out of pocket.
Cost is too high
What's one thing you wish you'd known before joining Alorica?
How angry the employees are
That the tech department is less than on par.
What's the best part of your job at Alorica?
To collaborate with higher level
Helping my direct reports do the best they can.
How does Alorica make decisions around promotions?
They observe on employee to be promoted.
Based on business needs and past performance, as well as relevant skill sets and experience.
What are your coworkers at Alorica like?
Jolly and approachable
Freaking amazing, because I've known most of them for at least 10 years, some as long as 17. We're like a family in a lot of ways.
What do people at Alorica think about the CEO? What do they do well and what can they improve?
Smart. They do well in sourcing
Andy Lee is incredibly inspiring. He motivates people very well. I'd like to see him acknowldege Work at Home more.
What are you most excited about working at Alorica?
the environment. very friendly.
My team and my direct reports.
What's the office vibe like at Alorica?
it feels like home
Whatever I want it to be- I work from home.
What interview questions does Alorica ask?
tell me bout your self.
The usual ones.
What part of Alorica's business is growing fastest? What part is having difficulties?
I think Alorica is good in every part because leaders in Alorica are good in making way in difficult time specially during pandemic.
Acquisitions of other companies is growing quickly. Migration from West servers is problematic, but necessary.
What unique perks and benefits does Alorica provide?
Some positions allow you to work at home.
Making lives better program. 401K and choices for medical dental etc. and some great employee discounts. We provide insanely great customer service.
How can I improve my chances of being hired at Alorica?
Pay attention to your training and call the PAL line if you have any questions, ever.
Be honest. Answer questions appropriately having experience in HR and utilizing all skill sets needed in HR.
What kind of people succeed at Alorica?
People who want to suceed.
Career oriented. Getting your job done accurately. One who has great work ethics and thrives to succeed.
How do you feel about going to work at Alorica everyday?
Great. I love my job.
I look forward to being at work each day.
How difficult is it to maintain a social life while in your job at Alorica?
Not difficult at all.
Not difficult at all.
How challenged are you at Alorica?
Enough so that I'm not bored or overly stressed.
Always challenged to learn more
What's the pay like for HR roles at Alorica?
below average compared to other companies.
Varies depending on your responsibility.
What's the vibe like in the HR dept at Alorica? How many hours are you working?
I enjoy working with all of my coworkers. I work about 10 hours a day so between 50-60 hours a week
Awesome! Great team work. Professional environment. 40 hours a week. More as needed.
How's the work life balance at Alorica?
It's awesome
Curious about what work's like at Alorica?
Anonymously Ask Alorica Employees Any Question
Should I work at Alorica?
57% of Alorica employees would encourage their friends to become coworkers, whereas 18% are neutral and 25% would not recommend working at Alorica to their friends.
| 57% | Promoters |
|---|---|
| 18% | Passive |
| 25% | Detractors |
